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2 replies

truthlemon · 23/05/2020 20:14

I've been a member since 2007 or so using my outlook email address.

I mainly use the app on my phone (automatically logged in) but would like to be logged in on the laptop/tablet but I've forgotten my password. I have asked several times for a password reset but it never appears (I've checked Spam too). I've just been using the mobile app but now I have been logged out of that too. Requested more password resets but still no appearance of email...

So, although I would like to keep my original account, I decided to create another one using my Gmail account. So I logged in using Gmail. Now when I try to log into the mobile app, my Gmail password doesn't work. Any idea what the bollocks is afoot?

OP posts:
truthlemon · 23/05/2020 20:28

The error message is 'Incorrect password type. Please check your password'

OP posts:
RivkaMumsnet · 23/05/2020 22:33

Hi there OP, could you email us at [email protected] so we can take a look for you?

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