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Mumsnet Premium issue

5 replies

DebbieFiderer · 14/05/2020 06:21

I signed up to Premium pretty much straight away, and it was all fine, but I've just noticed I am getting ads again, including ones suggesting I sign up to Premium any idea why this is happening? I know the payment went out a couple of days ago so my subscription should still be live.

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MNHQ

JoMumsnet · 14/05/2020 09:34

Thank you to all who have emailed and posted to let us know. We're really sorry for this temporary glitch.

We've investigated and it looks like the problem is with our hosting provider - we're working with them to get a fix in place as a matter of urgency.

Thanks for bearing with us and we'll let you know as soon as the issue is resolved.

MNHQ

JoMumsnet · 14/05/2020 14:27

Hi @homemadecommunistrussia - we're sorry to hear that. Are they still showing up now?

And is anyone else still having problems?

MNHQ

JoMumsnet · 14/05/2020 14:35

Thanks for letting us know, @BoreOfWhabylon.

MNHQ

JoMumsnet · 15/05/2020 10:47

Hi @DebbieFiderer - how are things looking this morning? Please let us know if you're still seeing these ads. We haven't had any other reports about it this morning, so hopefully all is well.

MNHQ

JoMumsnet · 15/05/2020 11:46

Hi again @DebbieFiderer,

Thanks very much for the screenshot.

Have checked with the team and they've confirmed that Premium subscribers will still be seeing MN discount ads like this one, but not the banner ads. Please let us know if you're seeing any of those.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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