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It's been a while. How do I update my email details when I have no idea about my password?

4 replies

LackaDAISYcal · 04/01/2020 01:32

As in thread title.
Haven't logged on for donkeys but want to chat and do a name change.
My email has changed (old email account totally defunct) and I can't remember my password so can't do a password reminder thing if that even exists....
Ta.

OP posts:
AFemale · 04/01/2020 03:07

How have you logged on to post this without knowing your password?

If you're using the app then you don't need to enter your password to namechange if that's all you're wanting to do.

If you want email notifications etc then you could make another account and contact MNHQ close your old one.

LackaDAISYcal · 04/01/2020 05:50

It has automatically logged me on.
I wanted to update my email and that requires me to type my password in

OP posts:
LackaDAISYcal · 04/01/2020 05:53

I also don't want to start a new account as I want to keep my name change history.
I've been a member since quite early on so have a fair bit of posting history.

OP posts:
JoMumsnet · 05/01/2020 10:09

Hi @LackaDAISYcal,

Welcome back Smile Brew

If you want to drop us a line at [email protected] we'll be able to help you out.

For anyone else who needs a password reset (and who does have access to their original email account) you can always hop on to our Frequently Asked Questions/Help page - if you scroll down to the section 'I've forgotten my password' you'll be able to click on the link to get a password reset sent to you.

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