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Unable to log back in on Surface tablet

12 replies

PracticalTacticalBrilliance · 10/05/2019 16:36

Hi
Since yesterday I've not been able to login to my Mumsnet account on my tablet. I can get to the sign in page, enter my email address, but after that it just takes me through to a blank page with a line of error message/coding across the top of the page. The web link in the address bar still says it's the Mumsnet login page, but it won't go any further.

I can access my account on my laptop, as I'm doing now, but can't seem to get on the site otherwise.

Any ideas what might be causing it? Thanks

OP posts:
PracticalTacticalBrilliance · 13/05/2019 11:15

This is still happening, and I've not been able to log in on my tablet since last week.
The error message that keeps coming up is a variation on this -
{"succeeded":true,"error":false,"errorMsg":"","strings":[],"redirect":true,"redirectUrl":"/session/login-user?target=/Talk/amibeing_unreasonable/3582425-Sisters-Wedding?trending%3D1","formElementNames":[],"formElementErrors":[]}

and it comes up on the actual page, rather than the address bar. Any help would be gratefully recieved.

OP posts:
AnyaMumsnet · 13/05/2019 12:08

Hi there OP,

Thanks so much for getting in touch, and we're sorry you're having problems. Are you using the app, or the mobile site?

PracticalTacticalBrilliance · 14/05/2019 09:35

Hi @AnyaMumsnet
It's the main desktop site that I'm using via my tablet - it's so old that I don't think the app is compatible! I can log in on my work computer but not my surface tablet, which is the main way I've been using the site for years now. No idea what's happened, but I get the same sort of error message as mentioned above each time.

OP posts:
AnyaMumsnet · 14/05/2019 11:40

Hi there OP,

Could you please try using the mobile site? That should work better on a tablet than the desktop site. If you're not sure how to change to it, scroll right to the bottom of the page and there should be a button there.

PracticalTacticalBrilliance · 14/05/2019 12:54

I will have a go when I get home and let you know. Thanks.

OP posts:
PracticalTacticalBrilliance · 17/05/2019 11:42

@AnyaMumsnet sorry for the late reply. I tried to log in on the mobile site on my table yesterday and still had the same error issue.
No idea what's causing it.

OP posts:
NanTheWiser · 17/05/2019 16:11

Same for me, I can't log in on iPad and Safari, but could log in using puffin browser.

NanTheWiser · 17/05/2019 18:24

Little hopeful bump.

PracticalTacticalBrilliance · 22/05/2019 12:45

@AnyaMumsnet - still no luck on the tablet I'm afraid. Just keep getting that same sort of error message.

OP posts:
NanTheWiser · 22/05/2019 15:15

Same for me on IPad + safari.

Isitmybathtimeyet · 22/05/2019 17:00

I get this on my laptop. Haven’t been able to log in for weeks.

hairypaws · 22/05/2019 20:34

Same here, app not working on iPad app.

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