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Password issues/Email Change

3 replies

MagpieSong · 12/02/2019 09:55

Hello,

I'm trying to change my email address and needed to enter my current password to do so. When I first registered I used a google account and so tried this password, but it's not being accepted. So I tried others it might be in case, but none of those worked. Then I wondered if we are allocated a password automatically (you know, those random letter/number combinations) that we change, and perhaps I hadn't received that email so requested a password reset. When I click the link in the email it just takes me to the Mumsnet homepage and if I go on settings through it, I have the same problem as I need my current password to change to a new one.

Is it not recognising my google password? Or is have I missed something obvious - that would be like me! Sometimes I can be a bit dim with this sort of stuff, so apologies if I am being!

AnyaMumsnet · 12/02/2019 10:34

Hi there OP,

Could you please mail us at [email protected]? We think password issues and the like are best discussed off the boards.

AnyaMumsnet · 13/02/2019 13:37

Hi there @oldsewandsew,

Thanks for getting in touch. Is it possible you're logged in while you're trying to reset your password? That's what usually causes this problem.

AnyaMumsnet · 14/02/2019 09:25

Hi there @bluebluewindows,

Could you please email us on [email protected]? We think issues like these are best discussed off the boards.

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