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Original poster

Not receiving emails

9 replies

Dizzywizz · 26/02/2018 12:40

Hi, I am not receiving emails for watched threads, can you help me please

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MNHQ

YetAnotherHelenMumsnet · 26/02/2018 13:49

Sure can! First question is, are you getting other emails from us still? Did you previously get watched thread emails?

MNHQ

SophieLMumsnet · 27/02/2018 09:36

Hi, motoko - sorry about this, is this all emails? If you could also let us know what browser and device you're using, that would be great.

MNHQ

SophieLMumsnet · 27/02/2018 14:41

Thanks for letting us know! Could you tell us which browser and device you're both using?

MNHQ

DawnMumsnet · 27/02/2018 19:20

Thanks, @Faze84 - are you using the mobile site or the app?

@Dizzywizz and @Motoko can you also let us know which device you're using, which browser and also which version of the site? Hopefully there's a pattern to it.

We'll flag this back to our Tech team as soon as we hear back from you.

Thanks in advance.

MNHQ

FlissMumsnet · 28/02/2018 09:48

Hi There CotswoldStrife & PastaOfMuppets,

Thanks for letting us know you're having trouble with this too - sorry this is such a pain for you all.

We'll try to get this sorted for you just as soon as we can.

Do shout if there's anything else you think we need to know....

MNHQ

FlissMumsnet · 28/02/2018 10:56

We've heard back from Tech now so can we just check (apologies if we're teaching Grandma how to suck eggs here) you've chosen the notifications you want in preferences

www.mumsnet.com/Talk?call=Preferences

this may be the culprit in some cases but also - could you check your spam folders as apparently mails can end up in there... even if they have gone into the inbox in the past helpful

MNHQ

SophieLMumsnet · 01/03/2018 09:59

Ugh - sorry about this! Thanks for letting us know. Back to the drawing board we go, and we'll let you know what tech say. Thanks for bearing with us Flowers

MNHQ

SophieLMumsnet · 01/03/2018 13:43

Hello all - just to update; tech are working on a fix as we speak, so we'll let you know when it's been released.

MNHQ

CarolineMumsnet · 05/03/2018 21:33

Great news! Thanks for letting us know Flowers

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