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Original poster

Advanced Search Question

25 replies

exLtEveDallas · 31/01/2018 21:05

Hi Tech, asked this question on another thread but it's better off in here.

Posting from a TwatPhone iOS 11.2.5 using Safari.

When I use advanced Search, when I click on the post (or poster) I am looking for, instead of taking me directly to the post within the thread, it drops me at the top of the thread. It never used to.

It's a pain in the arse. Especially if it's a long thread (eg, I was looking for a post I made a long time ago about the flooding in my home town. Adv Search found my post really quickly, as I knew a 'key' word and (obvs) that it was posted in my name. However when I clicked on that actual post it took me to the top of that thread and I had to scroll through, nearly to the bottom, to find the post I was after).

Another poster has the same issue, but someone who posts using their laptop doesn't. Is it just a phone thing?

Would appreciate you taking a look, cheers.

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MNHQ

LornaMumsnet · 01/02/2018 10:42

Hi both,

Just to let you know, our tech team are looking into this one right now! We'll post an update when we know a bit more. Flowers

MNHQ

FlissMumsnet · 14/06/2018 22:30

Hi ClosdesMouches - thanks for persisting by bumping this one. We've chased this again this evening with our Tech lot so we hope they'll be along with an update as soon as possible.

In the meantime, we do appreciate your patience Cake

MNHQ

AnyaMumsnet · 23/01/2019 15:27

Hi there @SilverySurfer,

Thanks - we're going to check in with tech now and see where they got to.

MNHQ

AnyaMumsnet · 31/01/2019 14:23

Hi again all,

Sorry this is taking so long - we've nudged tech to find out what's going on here and will let you know when we hear back.

Thanks for your patience with this Flowers

MNHQ

AnyaMumsnet · 28/02/2019 14:37

Hi there @SilverySurfer,

We're chasing this now to see where it's at - apologies it's taking so long.

MNHQ

AnyaMumsnet · 28/02/2019 15:14

Hi all,

Good news! Tech have replicated the issue so it's in the queue, it should be fixed soon.

MNHQ

LilyMumsnet · 04/04/2019 16:13

Hi all,

This should be fixed now... can you let us know if its still happening?

MNHQ

LouMumsnet · 04/04/2019 22:28

Thanks for updating us. We've flagged this up to our Tech team again.

MNHQ

AnyaMumsnet · 29/04/2019 11:22

Hi there all,

We can see there's still an issue on mobile - we're looking into a fix.

MNHQ

FlissMumsnet · 01/06/2019 21:26

Sorry this has been languishing - we are still working on this so apologies this is still an issue for you. We will get this sorted as soon as we can.

Flowers
MNHQ

FlissMumsnet · 15/06/2019 20:12

Hi Again,

We're really sorry this is still happening - there are loads of new projects on the Tech front planned so we hope this will be sorted out asap.

I shall shout loudly and see if we can get an official update.

Thanks for your endless patience!

Brew
MNHQ

FlissMumsnet · 24/08/2019 18:41

I admire your persistence - feel sure we MUST be able to sort this one so will jump and down and beat my chest until someone gets to grips with this problem.
So sorry it's a pita for you all

Gin
MNHQ

soniamumsnet · 20/09/2019 09:42

Hi,
`
Thanks again for all the reports on this and we're so sorry for the delay in fixing things.

We can now confirm that it was fixed yesterday. If anyone has any further issues with it, please let us know.

MNHQ

soniamumsnet · 26/09/2019 13:01

Hi,

Just popping in to let you know that the fix has just gone live. Please let us know if you still have any problems. Thanks for your patience and sorry again for the long delay in fixing this issue. Flowers

MNHQ

soniamumsnet · 02/10/2019 09:42

Hi just popping in to say that we've added an extra feature to the mobile advanced search to include being able to search a particular thread.

This should go live by the end of this week. We're still looking into the other reported issue about posts taking users to the top of the page and will keep you updated. Thanks again for your patience. Flowers

MNHQ

soniamumsnet · 08/10/2019 15:04

Hi, thanks for letting us know about this. We're chasing it up and will update you as soon as we have any more information. Thanks again for your patience. Flowers

MNHQ

soniamumsnet · 14/10/2019 09:15

Hi,

Please let us know if you are still having any problems with this and we'll take a look. Flowers

MNHQ

soniamumsnet · 28/10/2019 10:26

Hi,

Please let us know if you are still having any problems with this and we'll take a look. Flowers

MNHQ

soniamumsnet · 29/10/2019 10:38

Thanks for reporting this again. If anyone else is experiencing problems, please let us know. Please can you let us know the device, and version of the operating system you are using too? Flowers

MNHQ

soniamumsnet · 21/11/2019 09:53

Hi @SilverySurfer sorry you're still having problems with this. Is anyone else apart from SilverySurfer experiencing this issue please? Flowers

MNHQ

LouMumsnet · 02/01/2020 16:06

Happy new year! We hope this issue does indeed get resolved in 2020. Grin

We're going to ask our Tech team for an update now so keep everything crossed.

MNHQ

ElizavetaMumsnet · 03/01/2020 14:05

Hi @exLtEveDallas

Can you please let us know what iPhone you are using? Also is your software up to date? Thanks Flowers

MNHQ

LilyMumsnet · 12/03/2020 13:20

Hi folks,

We know this has been an incredibly long running issue on the site, and we're sorry that we weren't able to fix the issue. We did try to replicate and release a fix, but it didn't take.

We are in the middle of designing what new search is going to look like and have factored in all of your feedback.

We expect a new version to be up and running over the summer months - it will be bigger and better than it is now with a new and improved interface and results page.

We know it's a bit of a wait, but it will be worth it.

MNHQ

soniamumsnet · 18/03/2020 15:58

Hi @SilverySurfer thanks for that suggestion which we'll pass on. Flowers

MNHQ

HebeMumsnet · 20/05/2020 09:21

Morning, everyone.

Am almost scared to say this and jinx it but... Advanced Search is fixed!

Tech say: Hi all, This should be working correctly now If you click the nickname link next to a message in the search results page, the link should take you to that specific message in the thread, regardless of which page of the thread that message is on. Thanks so much for your patience with this.

If you spot any further issues, could you let us know on this current thread about it?

Thanks again for hanging on in there.

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