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See all MNHQ comments on this thread

Word of advice to MNHQ

999 replies

Hahahahaha123 · 23/08/2017 17:35

The next time you send an email about a poster to that poster by mistake. Probably best not to refer to your users as 'these people'

OP posts:
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ibbleobbleblackbubble · 24/08/2017 21:04

When I was suspended, I did the ten mins of trying to log in, nothing. Then I emailed , nothing. The next day, someone started a sitestuff thread as a few of us (all longer term members, not new reg emails) had all lost the ability to sign in (later confirmed to have been suspended) together. Following that, we all got the same c&p email. Some were let back in, some haven't been back since

Why fuck about with all that with all that ?
why even bother?
If I get banned I still want to use the site I just re register again with a different email address
I'm not going to wait for stupid emails from the management
What are they going to do have me arrested?

ibbleobbleblackbubble · 24/08/2017 21:07

It's just random chat on an Internet forum
I don't understand why some people take it so seriously
why so many of you are so obedient

PencilsInSpace · 24/08/2017 21:08

Pages behind.

@JustineMumsnet We would love to hear any thoughts on how we might move on

The policy of not sending responses to abuse reports is not working out.

It must be an incredible amount of work these days, given how you've grown, but your willingness to engage with the community and do proper thoughtful moderation by human beings are unique selling points and to abandon or compromise these principles does MN as a community harm.

If people report something and don't get a response and the post stands or the thread stands or the poster in question continues to spout harmful BS all over the place, and the reporter is never told why, they are likely to continue reporting. They have no way of knowing if their report has even been read. If the silence and inaction continue they will of course start warning other posters because they feel like they are on their own. If they're still left floundering, some will start doubting the OP on the thread itself.

It's so obvious that it barely needs typing - communicating less weakens a relationship. The more MNHQ distance themselves, the more OK disgruntled posters will feel about having a pop, or leaving, or both.

You also need a stronger policy on appropriate language to use in all written communication. Everybody has a rant over coffee but when something is in writing there is a much greater probability it will come back to bite you in the arse.

Shitalopram · 24/08/2017 21:09

Just popping back to clarify that when I mentioned "unpaid work" for MN I wasn't talking about my posts as has been assumed. I was talking about being one of the many people who have put in hard graft, in real life, visiting MNHQ and helping to get an MN project off the ground - because I believed in the site. Naturally there were some small benefits for me over the years such as CV building, and I did once receive a signed copy of a recipe book by someone who used to be on Masterchef for Christmas. But they were small. No-one volunteers for gain, after all.

I didn't mind. I wanted to support parents and I liked this vehicle for doing so. I was in it for the craic and enjoyed being a small part of something wider. However when my circumstances changed and I had to step down, all I had was a "Thanks and cheerio!" email bounce straight back. It left a slightly bitter taste, but I'm a savvy girl with no real sense of self-importance at all. I just resumed posting now and then as I always had before. And for a couple of years all was pretty well and uneventful.

This year though, something's changed. A new broom somewhere on staff, maybe, or perhaps just the steady departure of team members who really gelled. Can't pinpoint it, and I visit less and less so I don't really try. The only way I can express it is that I feel commodified to a degree I haven't before. Sure, we've always been the product, but never quite so explicitly, so efficiently.

It doesn't matter, things change, just have to accept and move on.

PandorasXbox · 24/08/2017 21:15

Today 20:51 OvO

The MNHQ folk of old seemed to like us. They liked the site, the posters, their job. It seemed like they cared. The newby MNHQ clearly aren't fussed about this place beyond getting their pay check.

It's made a noticeable and negative difference.

I blame Olivia. She should never have left us.

That is very true. I was looking at thread from years ago about trolling the other day and HelenMN was on it. She was so lovely and really listened to us and what we were saying.

MNHQ used to be on threads daily years ago or so it seemed, joining in to chat and have a laugh and not just to tell us off.

MadMags · 24/08/2017 21:15

This thread will fill and that'll be that.

PerfumeIsAMessage · 24/08/2017 21:18

Jiggly-I didn't realise that about Manchester. I stopped posting on the Cologne threads when for the first time EVER on MN or anywhere else in cyberspace for that matter I realised I had the feeling I was (not wanting to be dramatic) risking having all sorts of very nasty individuals trying to find out who I am IRL etc. So I backed away.

Haint · 24/08/2017 21:21

I'm sure when i first joined mn was touted as being "self moderating" and that took the form of and indeed relied upon members being able to point out errors / inconsistencies / questioning specific points

Do I misremember?

PandorasXbox · 24/08/2017 21:25

No you're remembering correctly Haint.

MadamePomfrey · 24/08/2017 21:27

This thread will fill and that'll be that.

Probably which is a mistake I think. Hq will get it wrong/make a mistake again and all this will bubble over again.

PencilsInSpace · 24/08/2017 21:34

Oh come on - folks constantly (rightly) ask for us to engage like human beings and not like a business - then if we do we're told off for not being businesslike enough. But I'd like to see evidence of folks who've are "downright rude, sneery and passive aggressive" - an occasional comment perhaps but more than that?

It's possible to engage as a human being and still not fear cacking yourself if all your written communications were to make it into the public realm. The public and third sectors have had to adjust to everybody they engage with being able to request all written information that is held about them. Some orgs do it better than others (and still make room for staff to have a rant off record).

I'd be in trouble if I used that sort of language about anybody in a work email, no matter how much of a PITA they were.

Haint · 24/08/2017 21:35

Thought so And then when we were told to report rather than say 'but that couldn't have happened that way' the number of reports must've become too large to deal with individually (I remember accidentally reporting a post while feeding DS and very quickly getting a response asking what why concerns were with totally innocuous post).

And also instead of a bollocks thread quickly fizzling out and dying when the first 4 posts were pointing out the bollocks, they now garner 100s of posts from people who've not noticed the bolllocks or just repeating the previous 100s of posts about how the OP should've / could've / didn't

Removing the option to publically call bullshit wass, well, bullshit

IfYouGoDownToTheWoodsToday · 24/08/2017 21:38

It must be an incredible amount of work these days, given how you've grown, but your willingness to engage with the community and do proper thoughtful moderation by human beings are unique selling points and to abandon or compromise these principles does MN as a community harm.

^^ that is exactly how I feel.
I suppose we are in the transition of less personal communication by HQ, and us "oldies" will just have to get used to it.

Dealing with HQ, used to feel comparable to dealing with John Lewis customer service, it now feels more like BT, or some other very impersonal corporation.

BoreOfWhabylon · 24/08/2017 21:46

Some of MNHQ do still respond personally to reports, though. DawnMN, to name but one.

PencilsInSpace · 24/08/2017 21:50

That's good Bore, it shouldn't depend on who deals with your report though, there should be a policy.

BoreOfWhabylon · 24/08/2017 21:57

I think it's probably more if they have the time.

I certainly agree with you that the policy of not sending responses is not working out. Feels like shouting into a void.

I actually stopped bothering to report for a while but have stepped it up again recently due to the upsurge of trolls and just plain vicious GFs.

zzzzz · 24/08/2017 22:14

This reply has been deleted

Message withdrawn at poster's request.

derxa · 24/08/2017 22:20

Has anyone from the Litter Tray been banned?

SerfTerf · 24/08/2017 22:31

Maybe but some of the posts over there are just as nasty as the things they are upset/complaining about.

Yes it's all gone a bit batshit and vicious in places. But I don't think that was the original intent.

magimedi · 24/08/2017 22:32

There is life outwith Mumsnet.................

SerfTerf · 24/08/2017 22:32

Some lovely people like HoneyDragon are hanging out over there, anyway.

2017SoFarSoGood · 24/08/2017 22:37

I have to say I've had two very speedy and very responsive emails from both Lorna and Dawn, in the recent past, so it is still happening sometimes. Perhaps it is all about who is on duty.

INFP · 24/08/2017 22:39

derxa without outing anyone, yes they have Grin

INFP · 24/08/2017 22:39

But it was a mistake I hasten to add

derxa · 24/08/2017 22:49

Bloody Hell Grin