User Name

[user1496685004]

I have just joined Mumsnet and trying to change my user name from the rubbish generated one but it won't work. Do you have to wait after joining?

I can't change mine either. I'm an old user who de-registered a couple of months ago so my original account is lost.
I'm getting so frustrated with this user name that I'm ready to de-reg again once and for all.
I've sent an email to HQ but they didn't bother to respond to it.

And the irony here is that most MN users detest this ridiclous user name system and have been asking for it to be changed for about a year since it was brought in. Endless promises from HQ but no action taken.

How are you trying to do it? I've always found it pretty easy to do on the iPhone app - been here a while mind you.

I think it's only the user15350, 53% names that can't be changed.
Ie the ones that really need to be changed.

I'm not remotely technical but I can't for the life of me understand why this is so difficult to sort.
Also why did the technical team at MN not check this out before introducing the user numbers names?

I raised this ages ago and was just told they "were looking into it" - it just means it's not a priority! I really think it's hampering the site for everyone.

Isn't "looking in to it" MNHQ speak for "we will do nothing with it but want you to go away and stop pestering us"

Hi everyone. Sorry about this, and user1495832265 - we really do try to get back to anyone who is having any account problems so really sorry if we missed your mail .

Realise this might be teaching some of you to suck eggs, but here is how to change your username from your phone: Go to active (bottom left), tap the three lines on the top right, then tap 'my mumsnet'. You should be able to change things from there.

If this isn't the problem then can you let us know which device you are using, the browser you are on, and if you are on the mobile or main site? Any screen shots you can send over with error messages are really helpful too.

We can then see if this is a known issue or something else.

Caroline - why was it changed? It used to work just fine? Sign up, choose a user name...

It's horrible having loads of User223445 on threads.

I kept getting error messages when I tried but it has now worked...

Hi all,

Are you still having problems with this?

If so, could you let us know what device and browser you're using?

Thanks Caroline for your response about my email. It must have gone missing.

I'm using Windows 10, laptop. Have tried in Firefox and Chrome.
I know how to change my user name, as I said in my earlier post I was a member for 9 years before de-regging a couple of months ago. What is happening now with this account is the Username box can't be filled in. It just shows this current username but nothing can be typed in it.

It's so frustrating, particularly as I have been vociferous in the past about trying to follow threads with more than one 'username 123' poster contributing.!

Thanks so much for that.

Can you try and change your username again when you get a chance?

We've made some changes our end.

Let us know what happens!

Lorna, it's working now. Thank you.
Off to name change

OP have you managed to get it to work now too?

Fab!

Do let us know if it works for you, OP!

Hi I am the OP! Worked!

Great news!!