How to stop intrusive music when *not* clicking on advert?

[notthe1Parrot]

Just that really - every time I come on to Mumsnet recently, I nearly jump out of my skin (could be megablocks ad.?) I'm not consciously doing anything...

How can I avoid this - any suggestions welcomed.

Hi notthe1parrot

No ads should play sound, if you can tell us which one it is I can take care of it.
I will check the megablock on too.

Thanks

Thank you, AngieMumsnet - I think you've sorted it.

Will get back to you if it starts again!

It's back again - small youtube video on right of screen. Megablocks.

I'm not rolling over it or touching it in any way.

Very annoying especially when other people in the room need not to be disturbed.

Hi notthe1Parrot,

We're really sorry about this and we are flagging to our Ads team now.

Just when you think it's fixed...

Hi again notthe1Parrot

Could we just ask if the advert causing the issues is the advert on this page: www.mumsnet.com/Talk ?

If not, could you pop over a link to the page that it's happening on?

Thanks for the patience whilst we're looking into this!

Yes, it's that one on that page - thank you, LornaMumsnet.

Hi notthe1Parrot,

Not forgotten about you and so sorry for the delay in getting back!
Our Ads team are having some trouble replicating the issue.

Could we ask a few techy questions?

What device are you using, and what browser? If you try in a different browser, does the AD still play music?

We're still trying to get to the bottom of this so please do hang in there!

Hi LornaMumsnet - am on laptop, IE11, and yes the same if I change to Edge.

Hi notthe1parrot,

Thanks for this. Sorry for the faff, but could we have a screenshot of ad along with the page that it's on? This really helps our ads team to pin down the exact problem.

The Megabloks advert seems to have finished (phew!), so not able to send you a screen shot.

Hi notthe1parrot,

Phew, thanks for letting us know. Do shout if you have any more problems at all.

I'm afraid the Megablocks advert has started playing again, down the right-hand side bar, after 2 weeks silence. Definitely not clicking on it.

Enough to put you off ever buying Megablocks......

Argh, how annoying! Sorry about this, we've flagged it to the ads team.

Right, so: They are working on getting rid, but all the ads they are seeing don't have any sound, so they are struggling to catch it. Could you send over a screenshot of the exact ad and the click landing page URL, please, so they can take a closer look?

Thanks