Hey MNHQ. Would it be possible to have a discussion about how SN issues/threads are handled on the main boards.

[Pagwatch]

I know you are fire fighting a bit and I'm not trying to stir things up.

I just think that there are endless threads that require you to get involved and try to (for the sake of a better word) mediate between pissed of posters with no real experience of SN/disability and pissed off member of the SN/disability community.

I think you try really really hard to be fair and even handed. It's an understandable response but I have growing doubts about it.
There have been half a dozen threads recently where posters I recognise as living with SN/disability issues deal with a continuous stream of posts from any random who pops up on a thread making the same stupid, ill informed or frankly goady post.
It's like swimming through a tidal wave of shit.
Then, as posters get increasingly exasperated by each arriving poster saying 'well I'm not putting my buggy away if my baby is asleep' or 'why can't I use the disabled toilet if it's empty' or 'but people with SN can be violent. I know of stabbing someone and attacks all the time' they get rude and the thread descends into eurrgh.

I'm still reading constant posts where anyone affected by disability is berated if they are angry, the message being 'be nice, be grateful or we don't have to be fair'

It seems to me that the status quo of 'fairness' is simply unfair.
Posters already dealing with immense difficulty shouldn't be forced to defend themselves against every person who turns up and says unpleasant things under the umbrella of debate. You said a long time ago it was not our responsibility to educate but the reality is that, with no palpable support from you guys, we are endlessly having to educate.

I am not pretending to have the answer but is it possible to contemplate methods by which you could actually say to posters saying 'if someone in a wheelchair can't use their space because I'm not putting my buggy away' that their comments are wrong and not in the spirit of the site?

You link to the This Is My Child campaign but the posters who are the problem won't care and won't read it.

I don't know - I just wonder if you could think about this.
Sometimes there are not two sides to a debate because only one side is directly affected, exhausted, distressed and having their lives and their children's lives made harder.

Beyond - do I 'know' you? Pm me

I do remember once she exhorted me to get off my backside, get out there and earn a 3 figure salary so I could get off benefits and pay for the care of my kids myself.

No root in reality, that one.

Hi all,

Apologies for the long wait, we have been chatting about this this week in the office.

We all feel strongly about the topics raised in this thread. There is a fine balance to meet but we will try our best to do just that. It will take time and we ask for your help by reporting and stepping away as much as you can please.

We will try and put up a deletion message that reflects the reasons for deletion on a thread. We hope to have more content to link to and we will be more proactive about banning repeat offenders, more on a two strike than a three strike system including a mail to explain why we have banned or a warning mail to spelling out why their post was removed.

We do need your help with the report button, please do not assume that a post has been reported and we will get to it as quickly as we can.

These are all things we are working on and will continue to work on over time. There is no overnight quick fix but we will certainly try our best to combat them and (apologies to say it) help to educate those who are ignorant or naive to the issues that many of you face.

We will be as proactive as we can be but we do need to be fair so please avoid the personal attacks and troll hunting and we will try our best to mail folks to help to explain to them why their post was removed.

We hope that this action will help but it will take time.

Please know that we are very keen to help on this one and we hope you notice a slight shift over time.

Thanks everyone for your feedback, it's been incredibly insightful and interesting to read and we hope there are many lurkers here who have learned a thing or two too ignoring the twats who have been deleted

Sounds fair

Have just mailed you as spotted that pbp again already

Its amazing that she has any time left to earn her squillions of pounds!!

That pbp is like herpes. Never goes away no matter how hard you try. Any way of stopping it rejoining?

Thank you Rebecca.

that reply doesn't really help with a lot of what we have to put up with.
only yesterday I was told off on a thread, for being angry and not showing consideration to a mum with a buggy!!

It does all seem a bit behind the scenes and hidden away, and like HQ don't want to be publicly seen defending disability rights.

But if it leads to improvement...

Most of that response is good and thanks for that Rebecca.

But wrt 'we'll deal with it as soon as possible' I have noticed some posts that have been reported and I KNOW they've been reported by more than one person are left to stand for ages over a day sometimes.

The response almost every time I confront this issue is 'we were so busy that day...'

Why aren't MNHQ hiring more staff?

Just reported a disablist post. Wonder if it will go today

There is a thread on rape which is over 20 pages long, one poster actually said that some posters (including those of us who have been raped) reminded her of how rapists worked. Disgraceful in my opinion, shouldn't be allowed. Reported it, it didn't get removed. How does that work? Does mumsnet really think it's acceptable to have someone on a thread about rape who's a rape apologist, and then goes on to compare us to our rapists?

Really disgraceful, think I'm leaving MN. Free speech is great, but posts that are truly offensive should be removed and they're not. Not a great way of supporting other women!

Well done mn hq
Just seen your post on the bus thread and its really good

Bus thread has disappeared for me

👍

I like that message, particularly the "lend our weight". This is what was so desperately needed. Thank you!

@Baconyum

Most of that response is good and thanks for that Rebecca.

But wrt 'we'll deal with it as soon as possible' I have noticed some posts that have been reported and I KNOW they've been reported by more than one person are left to stand for ages over a day sometimes.

The response almost every time I confront this issue is 'we were so busy that day...'

Why aren't MNHQ hiring more staff?

We actually have but recruitment takes a while. There is someone new starting in July and I'm interviewing on Monday.

The difficulty that we have is that no two days are the same. We may normally be quiet mid-week and therefore have less staff on and there could be an influx, we may also have more staff on a Friday night and it's quiet.

We spent a while looking at the stats over the past year and have tried to combat this but it's still a work in process.

We know when something horrible is reported, you'd like us to see it and deal with it immediately, but there may well be other things happening that we are dealing with and we'll get to the next report as quickly as possible.

We do try our best to listen to and address all issues that are raised, sometimes we will be waiting for reports and others we will be wading through treacle and there is only so much we can do to anticipate it.

If the cap fits

user1466268717 are you a previously banned goady fucker or a new one?

I like to see a twat called a twat. And not because otherwise I'd sue.