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Original poster

Advanced Search problems

5 replies

VaJayJay · 26/12/2015 17:24

Hi, for the past few weeks I've had a problem trying to view posts whist using the AS option.

I view the site using google on my IPhone, so the OP of a thread isn't highlighted.
Because of this, if a thread is very long, I sometimes use the AS to view all of the further posts the OP has made on the specific thread rather than read the full thread.

Recently when I use the AS option, the search works and the posts are displayed but only the first line of each post is visible so I have to click into the thread in order to see the full posts which means I then have to scroll through all the pages of posts trying to spot the OPs username.
I have logged out and back in and cleared all my cookies and history but I'm still having the same problem. Hope you can help.

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MNHQ

IonaMumsnet · 27/12/2015 13:18

Hi there VaJayJay. Thanks for letting us know. Sorry you're having problems. We've asked Tech if they have any ideas about how to fix it and we'll get back to you asap.

MNHQ

IonaMumsnet · 29/12/2015 10:36

Hi again VaJayJay. Thanks for your patience. We've had a good look and checked with Tech and it sounds like it was never possible to read entire posts in Advanced Search. You might have just been lucky previously and all the posts were very short so you were able to read 'whole' posts because they were only a line long. However, you should find that when you click on the post you want to go to in AS, it takes you straight to that post. You shouldn't have to scroll through hunting for the username. It does sometimes chug a bit, so you might need to be a bit patient with it, but if you give it a few seconds, it should take you directly there. Would you mind giving it a go again and obviously to just shout again if you're still having no joy?

MNHQ

BeccaMumsnet · 19/01/2016 13:44

Thanks for getting back to us VaJayJay.

OddSocks - which devices and browsers are you using?

MNHQ

BeccaMumsnet · 06/03/2016 14:11

Hi VaJayJay - can you just clarify, is this happening on the mobile site on iPhone? Do you have the same problem on your laptop?

MNHQ

DawnMumsnet · 10/03/2016 20:36

Hmm, this is most strange. We're going to have another word with our Tech team to try to clear this up.

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