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See all MNHQ comments on this thread

Site crashing and very poor communication with members

12 replies

BIWI · 04/01/2014 00:08

Today has been shite. And you have really not been great in terms of telling us what's going on.

You continue to tweet - yet don't bother to respond to tweets or give us any idea as to what's going on.

WTAF is happening at MNHQ? Are you actually bothered about what's going on and what we think? It's hugely and fucking irritating.

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Yddraigoldragon · 04/01/2014 00:10

I thought it was just me dammit! Gave up on the lappy, called it a heap of junk and kicked it under the settee in disgust.

iPad works ok...

SaggyOldClothCatPuss · 04/01/2014 13:54

A fb update would be good too. Would save me rebooting my home wifi system. Hmm

Yddraigoldragon · 04/01/2014 21:38

Still broken tonight, loses connection virtually every time I change page.

JulieJingleBellsMumsnet · 04/01/2014 21:56

Hi.

We're going to look into this for you but we could do with knowing which browser and which version you're using.

The site seems to be running OK on safari if you're able to use this instead.

Yddraigoldragon · 04/01/2014 22:04

IE8
8.0.6001.18702
Ipad works, connection keeps dropping on the laptop.

And thank you!

JulieJingleBellsMumsnet · 04/01/2014 22:10

Ah, ok.

We do support Internet Explorer of course, we just can't make everything work in older versions (versions 8 and below) which some people still have on older computers so it may be a good idea to try a different browser to see what happens.

Yddraigoldragon · 04/01/2014 23:01

Worked up until yesterday, so what has changed?

PurplePillow · 04/01/2014 23:07

I'm on my iPad and it's been doing it on here too Hmm thought it was my internet Hmm

BoreOfWhabylon · 05/01/2014 11:25

It was doing it yesterday to me too.

iPad, Safari, desktop site.

BIWI · 05/01/2014 19:50

Sorry to look as if I posted and ran, Julie - I've been Ooop North without access to internet at all.

I use Google Chrome, laptop (Windows 8).

I do appreciate that there are ongoing technical issues, but what has really irked me is that nobody from MNHQ/the tech team has bothered to come on and talk about it, or respond to posts or tweets about it.

I hate to say that it didn't used to be like this in the old days but ...

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RebeccaMumsnet · 07/01/2014 10:58

Hi BIWI,

Sorry about this.

This weekend was particularly full on and lower than average staff.

Hopefully, this is not the norm, we do try to respond to all reports, site stuff threads and tweets as quickly as possible. Sorry that we weren't on the ball this time.

Have the issues resolved?

BIWI · 08/01/2014 10:11

Thanks, Rebecca.

All seems back to normal - and I know that you do normally try and respond quickly. That's why it was frustrating when nobody did!

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