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Password reset

3 replies

LadyGago · 26/06/2012 11:45

Hi, I've tried to reset my password, have requested a reminder 4 times, but each one comes up with an expired link! What am I doing wrong?!

OP posts:
KatMumsnet · 26/06/2012 14:26

Hi there, sorry to hear you're having trouble resetting your password. Each link you receive only has one use - once you've clicked it, the link expires.

Did you manage to follow the link through and change your password?

Does the text show the link has expired when you click it from the email or when you try to log in with your new password?

MaybesAye · 26/06/2012 20:35

Hi, I too am struggling to re-set password. Can't see a link to request a new one and have tried all the combos of the one I am (still) convinced it is.. I had it on my phone and tried to get on today and was logged out for some reason...

LadyGago · 27/06/2012 09:52

Hi when I click on the link in the email, it brings up a mumsnet page, and the message 'link expired', even if thats the first time I have clicked on in. I have tried requesting new reset about half a dozen times, and its the same each time.

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