Nom de Plume have you got your look a likey dress from asos

[zippimistletoes]

?

Not yet, NBG mentioned that asos are having problems with internet orders due to the Herts blast, no idea what that means for people who've already placed orders but not got their stuff. MIght be worth emailing as I need it for Sat.

I don't think they are contactable as their premises are closed due to the fire, i thought you might have had next day delivery

I doubt we will get anything now, unfortunately

sh*t, thanks for letting me know.

So the search continues.....

Ah your here!

I can give you there number. I' sure I'll have it somewhere, if you want it?

Yes please, NBG

Hang on a mo...

the website just says suspended until, further notice, i don't think they will get access to their warehouse until later in the week..their off ice might be somewhere else however?

Try this

020 7240 7070.

It wasn't on my invoice from them but got it off Yell.com.

I will, thanks.

ndp please report back

and if you do find something else I shall be interested as I now have to find presents for ds and dd if the asos isn't going to come..

Just called, was told that customer services need to deal with my enquiry but they're not allowed into their offices as they're based in Hemel Hempstead. I asked if there was any chance of getting my order beofre saturday and was told that they had no idea and I'd need to 'bear with them for a couple of days'. Told them I couldn't do that as I need the order for Saturday and would need to arrange an alternative. Grrr.

I rang too..I thought they might know how long they normally take between receiving the order and despatch but no luck, but as they use couriers if it aint here it aint coming I reckon pita

my two main christmas presents too.

Oh crap!

I would just get something else. If it hadn't been dispatched then I don't think you've got a chance of getting it tbh.

The only other thing you could do is call them back and ask which courier they use and call the courier to see if they have it.

the woman I spoke to although very nice had no idea how they work, so definitely wouldn't know who they use

It's a bit pants isn't it.

I'm suprised they haven't set something up to deal with things like this. What would they do if they had a fire or something?

Bloody useless is what it is. I certainly won't be ordering from them again. Not just because of this incident, I also think their returns policy is sh*te (you have to pay for your own returns).

in their favour at least a person answered that phone, probably only because not many people know about it but as it's useless not much good..it's a pity they can't say that all orders up to x time were despatched on the website

Oh I know.

You might be able to sway that one though NDP. At the end of the day it's not your fault is it. I would send them an e-mail and explain. I'm sure they'll pay the postage.

I've sent them an email cancelling the order. Tough. If it comes then I'll phone and give them hell.

email just bounced

Tbh I've had dealings with them and they've been really good. I've sent items months old back and they've taken it no problems.

have you checked if they took payment because technically they shouldn't take it until despatch

I ordered on the 7 but payment was taken on 9 dec

Thats a good point Zippi.

My scary Barclaycard statement arrived this morning (I've avoided it so far), will open it and check. [terrified emoticon]

ndp has either passed out or is frantically looking for fraudulent use of her cc