@Zov, its a common theme.
My friend had similar with her bachelor uncle, she was harrassed on the phone by a rude as fxxk person in the hospital about him going home with her.
She is soft, but I persuaded her to block the number of the hospital and I wrote an absolute stinker email to the hospital on her behalf, copied lots of people in the hospital randomly, Patient advocacy services etc.,and told them that she would be contacting the media about their abuse of a relative visiting regularly and the presumptuous assumption that they could tell her that she had no choice but to take her Uncle in to her private home.
The cheek of her!
It was a furious, vicious email, quoting and obviously naming the total bitch in bed management that thought she could speak to her like that.
She received an unequivocally apologetic response by email and the assurance that the staff member involved would be going for additional training.
A few years ago another good friends horribly abusive father in law was taken into hospital. She couldn't stand him but her husband would bring groceries to him weekly but was always stressed from seeing him, however briefly.
He was taken into hospital after a fall and the hospital rang to TELL her husband to collect him and bring him home.
Fortunately my friend was with him when the call came and was well able to put a flea in the ear of the woman calling, that there would be no collection of him and not to ring this number again.
She followed up with a stinker email laying out his abuse of her husband, and said they were never to be contacted about him again.
Its two years on and after 40 years her lovely husband is finally letting go of his grief through no contact.
Poor man wishes he had been able to do it years earlier.
When my neighbours husband died 25 years ago and i had 3 small children she asked me about my husband cutting her grass, we have large old gardens.
I asked her about her 3 sons and was told they had "very busy careers"🙄.
I told her VERY firmly but sweetly, that so did MY husband. The cheek of her.
I studiously avoided her for the rest of her days, having gotten the measure of her. Waving and no more after that.