I'm disappointed to realise there's no actual magic involved.... 😅
I think you're absolutely right re experience and knowledge but actually he's surprisingly young - I'm going to take a guess and say maybe mid to late 30s? It's a partnership between two local guys, similar age, who were born and brought up in this area. They know this place inside out.
Both of them have 10 years+ experience working at other estate agents and then about a year or so pre-COVID they set up their own agency. Terrible timing but somehow they survived and have become very successful in a short space of time. I think it's because - as you say - they really do know their stuff. They might be relatively young, but they have a decent amount of experience, and they've clearly done their homework. They know how the market works, and provide very good advice on what to expect. For DM's house and now for mine, they've proven to be 100% correct.
They price competitively but it's not a race to the bottom. I'd say price-wise they sit around the middle of other EA. There's no tie in when you sign the contract. If you decide at any point they're not doing a good job, you can simply rip up the contract and walk away. None of these 6, 8, or 12 week tie-ins that other EA demand.
He gave my DM brilliant advice based on his knowledge. And he knows the target market - he got the right buyers through the door rather than just people to make up the numbers and look good. He has a really good understanding of what type of people a house will appeal to and he has a team that proactively reach out.
And as I say, buyers and sellers can contact him by text 7 days a week. It's a completely different experience.
He valued our house at £170-180k. His initial words after viewing our house were "on a good day you'll get £180k, on a bad day, you'll get an offer of £170k". We listed for £180k and accepted an offer of £170k after one week on the market because we want to get moving and it's a good buyer (very keen on the house, no chain, hefty deposit, FTB etc). He didn't pressure us to accept - he was happy to continue marketing if we wanted to. But he was bang on the money with his advice - yet again.
I met him when I was viewing a house last year - and that's how we found him. He had a completely different vibe about him, and when we got talking I was impressed. No hard selling but very knowledgeable. He told me at the time "it's my name on that board outside the house, and I don't want anything that reflects badly on me".
I don't know the other partner but I know he comes from a farming family so maybe he deals with farming sales? Not sure. But the partner I deal with at the EA is completely different from all the pushy sales people at EA chains who don't really give much of a toss other than collecting their commission. That's unfair as I'm sure there are some great EA who work for chains - I just mean that every sale seems personal to this guy because his business is his baby.
Looking at my local RM, other similar properties with chain EA at similar price points - and even a bit lower! - that were listed way before us are still up for sale. We've had a good offer within a week, and I credit my EA with this. There's nothing special at all about our house.
I think if we went with a chain EA we'd still be kicking our heels waiting.