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PGL Holidays

2 replies

Katalenyan · 07/10/2021 15:18

Don't know much about PGL holidays, but tried to book a holiday for my children and failed as customer service was so bad I lost inspiration. Telephones are not recorded so the staff can talk to you how they like without having to worry about loosing a customer as its not their personal business. Patronising, rude, unsympathetic and arrogant. I am so put of I won't book a thing with them. They also have no managers on board and if they do you cant reach them because the staff won't put you through... Terrible way to run a company.

OP posts:
2lsinllama · 07/10/2021 17:01

That’s not good - I’ve only had dealings with them through school and they were always very helpful. In what way were they rude and unsympathetic? Is there a customer complaint section on their website?

BoattoBolivia · 07/10/2021 17:08

If you are looking for a residential holiday camp try these guys I have heard good things. I went on camps with the predecessor company 'colony holidays' and they were awesome!

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