Bought our Quinny 3 from www.pushchairsonline.com - went into the shop, Baby Gear, in Camberley - a disaster!!!
Pre-paid for it some weeks ago - when we arranged to collect it we got it home and discovered that all was not that it seemed.
It had arrived in a non-standard box, without any instructions, and the bag and front wheel were attached to the scratched frame. There was dirt not only in the joints of the pram but in the wheels.
It was blatantly obvious that the Quinny wasn't new. At the very best they had sold us ex-display - although we were reassured that this wasn't the case.
We returned the Quinny to the shop where we were given a pretty feeble excuse as to how it happened. The manufacturers, Dorel, were blamed - although when I later offered to take up the case with Dorel, this reason was withdrawn.
I could go on and on, but be very aware that you might not get what you have bought.
We did give the shop plenty of opportunity to retain out custom - - unfortunately they couldn't come up with a sensible / valid reason for the "error" - so we took our business to the delightful Glasgow Pram Centre - who delivered the pram the next day, allowing us to see what a new Quinny in a box looks like.
Seeing the what we did get from The Glasgow Pram Centre and comparing it to pushchairsonline I cannot even begin to contemplate how they made a mistake - can it be a mistake selling a second hand pram in a second hand box?
I'm just pleased that we were able to realise that what we had bought wasn't what we paid for and so we managed to take our business elsewhere.