I haven't had time to catch up on the entire thread, but thought I'd stick in my tuppenceworth anyway.
FWIW, I am a volunteer for the NCT. I took on the membership secretary role when nobody else wanted to do it. I have three children, two of them are under two. I am teaching myself to use MS Access to try to manage the database of 500 branch members. Our new Chair also has two children under two. The local newsletter editor has three children, two of whom are under two; in fact one of them is just a few weeks old and she worked her socks off to get the Spring edition out a few days before her third child was born.
Some of us on the committee run a local playgroup. We find it hard to find people to be "local contacts", you know, the people who run the teas in their own time, often in their own homes at their own expense. We try not to be cliquey. We invite the whole membership to committee meetings and sometimes get replies saying "please take me off your mailing list", or "can you just let me know when you're planning a branch event", yet nobody wants to put their hand up and say, "There hasn't been a branch event since I joined. Could I come to the next committee meeting and we can talk about organising one."
We have three breast feeding counsellors who gave up countless hours over YEARS to train for their role, which they fulfil unpaid. Their HOME numbers are on the branch website. Some of them visit our playgroup and do drop-in sessions. (A good use of your £39 per month to train people like this, I would have thought.)
Many of our members get their newsletter late because between me trying to wrangle the database, delivering boxes of said stuffed envelopes to local contacts and those local contacts finding the time to traipse round vast areas delivering them, yes, it is invariably delayed. Where we don't have a local contact I have been posting at my own cost so that they get delivered.
I am well aware that "we" are seen as middle-class cliquey types. I was a single teenage mother once. I would have loved to have lived, at that time, in the UK with where the NCT exists and could have supported me. One of my aims is to reach a more diverse "audience" if you will, in our branch.
Most of the parents (yes, we get the occasional stay at home dad and also some nannies/ childminders) who attend our playgroup are not members of the NCT. We leave out membership forms, but don't push it. We have many "tea group" members who are not NCT members. We try to be inclusive.
By all means, make constructive criticism about the image of the NCT and the inefficiencies in the way it's run at the top. Please stop taking a pop at the volunteers on the ground, who are only trying to reach out to people and give them a bit of support in the early days. If you don't like an area contact, (let's face it, you can't like everyone), there's no reason you can't go along to a tea, join the email group and offer to host a tea yourself. We always suggest to members that teas can be held in local cafes or parks if they're not comfortable hosting in their homes. (Trying to be sensitive to the fact that not everyone would have room, for example.)
If you join the NCT and are told there's no area contact arranging teas, you could always volunteer yourself. It's probably the best way of making friends of all.
Phew. Have I said enough?