DSD is 11 and young for her age. She gave her password away and was 'hacked'. Here is a link to that thread for the details www.mumsnet.com/Talk/_chat/4314789-DSD-hacked-on-moviestarplanet
Friends of mine have children who were 'hacked' the same way and didn't have the reciepts anymore. When they used contact us they couldn't get their accounts back, the staff were difficult, for example sending scripted responses. So I decided not to bother.
I told DSD to perhaps find another game, but MovieStarPlanet is really important to her and she was admant that nothing else interests her as much.
She'd lost all her in-game currency from the previous round of VIP (the game's membership) she'd had, as well as all her items that she'd bought etc, just all the perks on her account from having previously been VIP belong to the 'hacker' now and she's had to start over on a new account with nothing.
DSD was pestering us for VIP on a new account, promising that she wouldn't give her password out again. Which we believed, we thought she would have learned her lesson after losing something so important to her. Yesterday partner and I decided to get her a years VIP on a new account. It cost £65 and we payed half each. I payed my half into OH's bank account (and as it's relevant, we're not married) and he entered his details. A reciept was sent to his email which I don't have access to.
DSD has been 'hacked' today by giving her password away again. She was honest with us this time. She said she had contacted a friend she had on her old account who she'd been talking to for several months, and that the friend had offered to give DSD account a 'makeover'. The 'friend' changed DSD's password and has taken over the account.
She trusted someone she considered to be a friend. Even though I had spoken to her previously about not trusting 'friends' on the internet, I can see why she did. Now that she has had such an experience with a 'friend' online, I wanted to forgive her and get her access back to the account.
However, OH doesn't want to give DSD access. He thinks that by not giving DSD access, she is more likely to learn her lesson, and not expect us to pay for VIP on new accounts in future.