Told off by hotel owner for way I disposed of nappies. Was I in the wrong?

[Heidi3333]

Hi there.

This is my very first post so please be gentle!
I'm just looking for opinions as I'm feeling v annoyed about something and I'm not sure if I'm being unreasonable by feeling this way.
I'm on holiday in a UK hotel for a few days with my 2 year old daughter. We are still potty training so still have wet or dirty nappies at times.
Late last night - around midnight - she had a dirty nappy. When she's had wet nappies I put them in nappy bags and then put them in the bin in my room. However, I didn't want to do that with a soiled one as it would stink out the room. I decided to put the nappy (wrapped in a nappy bag) in a bin in a communal toilet 2 floors up from as it was the only one I could find.
I never thought anymore of it but this morning the hotel owner pulled me aside and clearly p!ssed off told me off for leaving the nappy where I'd put it. He said I'd stank that floor out and had left on lots of lights behind me. He said he knew it was me as he played back cctv to find out!! I asked where I should have put it and he said outside my room and someone would have collected it. I was raging but apologised and walked off.

The owner has been unfriendly and cold to me and my daughter since we arrived. He has made no effort to chat to me at all and hasn't spoken to my daughter at all. I got the impression right from the start tjT he didn't like me although he seems nice with the other guests.

I rarely leave negative feedback for hotel ratings but seriously contemplating doing just that when I leave tomorrow.

Am I being unreasonable?

Double bagging but also asking the hotel on arrival how they wish you to dispose of nappies is a good idea in future.

In the absence of knowing that the nearest, frequently emptied bin makes sense and if its advertised as a "family" hotel it should have facilities for nappy disposal.

That said the hotel owner sounds very odd. If the nappy in a toilet bin "stank out the floor" then what on earth would the same nappy have done left outside your door? Better in the bin. All the CCTV stuff is just weird and not normal customer management.

The owner has been unfriendly and cold to me and my daughter since we arrived

What kind of hotel is this? Chain or small private owned? I agree with your point that basic friendly welcome is a part of being in the hotel business.

Checking the CCTV to see who left a nappy is very odd. Creepy too. What's the big deal? He clearly knew it could only be a very small number of families. Just politely say that the hotel's preferred method of nappy disposal is .....
He sounds a wanker.

Sounds like a massive over reaction from the hotel owner. The idea of leaving a nappy in the corridor is just grim! I would have thought a bin in a toilet was a perfectly reasonable place to leave it. I don't understand the issue at all.

Should hospitality staff be friendly and polite? Yes. Different types of hotel will have different levels of familiarity and I don't think not sitting down to chat with the 2 yo is an issue but he should be polite and friendly to his paying customers

Should you have dumped your stinky nappy in some other bin? No. If it stinks that bad drop the solids down the loo and double bag it in your bin, then no smell should escape. Or call reception and ask. Or buy better nappy bags.

Should be have trawled CCTV? Well you'd be pissed off if he blamed you and it wasn't you so yes but he should still be proffestional not rude

Checking the CCTV is weird. I'd find it perfectly normal to smell a nappy in a toilet bin but gross to find a nappy outside a hotel room. Not very hygenic either.

I imagine the guy was probably woken by a guest who had the misfortune of going to the loo after you stunk the place out.

Not sure why you wouldn't just double bag and close the door.

I can't blame the manager for looking through the cctv. Maybe there wasn't anyone on the floor with a baby and he wondered who had been wandering round leaving lights on and stinking out bathrooms.

Maybe he's not the warmest hotelier, I've met a few, but he's probably had a rubbish night/ morning

PPs saying that the OP should have gone outside to find a bin - do you expect her to leave her toddler in the hotel room alone while she does this? Or take toddler out in her pyjamas in the middle of the night on a quest for a bin? Be realistic!

But what sort of guest would wake the hotel manager because they smelt a nappy in a toilet bin? Seriously?

Its a public toilet several floors up - unlikely another guest used it unless to stink it out themselves to be honest as the majority of hotel rooms with that many floors have en suite these days

Load of fuss about nothing - he should never have broached it with you it was wrapped and disposed of in a bin in a bathroom. So correctly disposed of. You chose not to dispose of in your room because it is unpleasant to have to sleep in the smell - communal bathroom does not equal somewhere to sleep so actually more appropriate to get rid of there.

I would however agree that and solids should be down the toilet before wrapping the nappy tightly to itself and placing in a tight nappy bag.

I would also suggest he installs a baby changing facility in a main bathroom with proper disposal facilities if it bothers him that much

Cannot believe that it was an easier option to walk around a hotel looking for a bin, rather than a quick call to reception to ask what to do with shitty nappy.

I'm a regular hotel visitor. Never occurred to me that I should be asked a variety of questions. Now I know, I shall be leaving reviews stating I love the fact that I am not questioned by staff and that they leave me in peace.

I walked 2 floors up because i could not find a loo closer!! Not because I was desperate to put distance between me and the nappy

Must have been pretty motivated to go to that effort though.

Personally, I doubt I could be fucked going 2 flights up. I'd just double or triple bag and leave it in the bathroom until the morning. Must have been pretty bad

And was the owner ''unfriendly and cold' before you pissed him off or simply because he caught you out? Are you sure you're not pissed about the CCTV simply because you got caught offloading to others?

But what sort of guest would wake the hotel manager because they smelt a nappy in a toilet bin

I would expect in most hotels that someone would be on duty anyway.

Tbh if the nappy smells that bad I wonder if op bothered to wrap and bad it properly. My son can stink, but if you wrap it properly and do the bag properly I find it hard to believe it was that bad.

Are you staying at Fawlty Towers? 

Do who was looking after your 2year old at midnight while you went walkabout with the stinky nappy ?

Yes but if you went to the loo during night who would be bothered to go and complain about a nappy at that time anyway? And I'd consider anyone who complained about a nappy smell in a toilet to be a PITA type guest anyway.

If you're a nurse then you would know infection control and incontinence pads go to clinical waste bins.

Hotels have no clinical waste bins but on sense word have dictated that this goes into bins for nappy bins or it gets tripled bag.

I think you're a troll

Shannon with regard to going outside with toddler in pyjamas being unrealistic, where was the toddler when op was trawling the floors looking for a toilet? Did she just leave dd in the room or drag her along?

Op says she is a nurse and wouldn’t treat her patients like this!! There is a bit of a difference between sick patients and hotel guests, if she doesn’t realise this there is something wrong.

Op is being VVVU to other guests making sure they have to bear smell she doesn’t want to.

As for leaving lights on, the one thing I hate most about hotels is the light that comes into the bedroom from the corridor. The door never shuts out all this light, therefore I would be extremely pissed that this op was so ignorant to not care about guests in this way as well. Hopefully the op will realise how badly she has acted and does not give a bad review, if not I hope the manager uses his right to reply and tells everyone badly she acted.

I have no strong feelings on the nappy issue but find the whole "hotel owner didn't attempt to get to know me" thing really odd! I don't know if I've ever even met a hotel owner. Just the receptionists!

So you go to the toilet and open the door. You are hit by the awful stench of crap. You close the door and walk away.
Unless you go rummaging around you won't know what the stench is coming from. So you contact reception and say something like - there's something wrong with the plumbing on X floor. Reception thank you for bringing it to their attention.
How is that a PITA type of guest?
Or should everyone realise oh it's fine it's just a shitty nappy?

Seriously you have never tipped the contents of a nappy down the loo and flushed it away before bagging up!!?

I don't understand why people wouldn't do this? It eliminates most of the smell instantly.

What do people use to scrape nappies?

Tip or lift with loo roll Snuggybuggy

That makes sense although I am tempted to try flogging nappy scrapers at baby shows

YWBU

YABU about the negative feedback.

You should have double or triple bagged it and kept it in your room.