ONLINE SITES WHICH HAVE EXCEEDED EXPECTATIONS?

[elliott]

OK, maybe I've been lucky, but I've used a few new online sites this Christmas and they've all been spot on. They were:
Adventure toys
Mailorderexpress
Toy choice
Amazon
GLTC
Only gripe was with the courier service used by adventure toys and toy choice - no deliveries outside mon-fr 9-5, no specified time slot (not even am/pm) so had to fetch it myself from the depot miles away....

The sleepover company
play.com

Was very pleased with an order of books from BOL.com.

The Book People ! Fantastic to deal with.

Stagebeat.com Got a guitar to me within the specified time.

Hawkins Bazaar always prompt.

play.com - deffo. Been ordering from them for about 3 years and they have never let me down.

ELC - no probs at all with these, I realise that I'm in the minority with this one.

www.sylvanianfamilies.com - Fab prices, free p&p, fast delivery.

also had no probs with Elc but ordered at beginning of Nov

also

reddirect were very good and quick according to dh

landsend.com were good too.

Mailorderexpress.

Play.

John Lewis delivered wine and toffee puddings to ny brothers in plenty of time. GLTC did my personalised calendar in plenty of time too. I haven't used Mothercare but I can personally vouch for a senior member of staff there - when she first started a few years ago she was told that there was a certain product they couldn't get hold of and deliver in time for Christmas. She went ballistic (she has kids) and told them to get motorcyle couriers to go round Toys R Us to buy them and deliver them - obviously at a big loss. And it wasn't just coz she'd done the sums and decided it was worth it to teh company for customer relations etc - it was more a case of genuinely KNOWING how horrendous it would be to be let down on Christmas presents for children a few days before Christmas.

mailorderexpress
The Book People
Toys r us
all delievred within 4 days of a weekend order.

FCUK, excellent service. Ordered on the Sunday, came on the Tuesday, well packaged.

Boots, ordered photos online on the Sunday, also came on the Tuesday, excellent quality and very reasonable

agree Amazon

silver.uk.com Very efficient service. (silver jewellery)
ELC fine, but ordered in November.
Amazon - variable depending on stock.

boden are brilliant

Amazon were very good and kept me informed even when one item was delayed.
ELC were good for me too...

Have really only had good service from online sites this year:

John Lewis
Mencap
Play
Game

Think that's it!

contactlenses.co.uk. Placed order around 3pm, goods arrived first post the next day.

Mailorderexpress are fantastic - have used them loads

Toys r Us
Amazon
ELC although i seem to be in a minority
Choices UK always deliver promptly
The Book People

howies.co.uk. they're great.

Mumsnet are always great I find.

I do shops, not sites.

the disney store were excellent - you can track your order

the best is justchildsplay.co.uk. I ordered one day and recieved the goods the next (no extra cost)

amazon are terrible. I've got five orders to go out before Xmas which were supposed to be despatched this week and are now not going to be here for 1-2 weeks. Amazon never keep track of their stock well enough, so run out well before it says they are out online.

amazon have been awful for us too, delivering stuff one item at a time !

M&S were great one of the few sites that will deliver to Northern Ireland to the in laws.

Pout's website was the best, ordered make up for sis and best friend, free delivery and packaging and the order came in 48 hours. I love their stuff it's soooo pretty

Hawkins were great, as were Amazon....neither has ever let me down!