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Weight watchers are steeling again

7 replies

lunar1 · 07/01/2015 06:12

Weight watchers have taken an unauthorised payment from my account again. I am now overdrawn and won't be able to access my account to transfer money I time today to stop me being charged.

I hope that mumsnet is honest when posting feedback for this company, I don't want to see their dishonest business practices glossed over. They are untrustworthy and I feel very strongly that your review has to reflect that.

AngelieMumsnet · 07/01/2015 10:29

So sorry about this, we're looking into this with Weight Watchers, and will update you as soon as we can.

AngelieMumsnet · 08/01/2015 10:54

Sorry everyone, we appreciate it's very frustrating, but we are working on this and will come back to you asap

AngelieMumsnet · 09/01/2015 13:22

Sorry, we're still on this and will come back ASAP

AngelieMumsnet · 09/01/2015 15:03

We're so sorry about this issue and completely understand how serious it is for you. We are doing our best to contact those who can resolve it at Weight Watchers but some folks have changed jobs recently so it's taking a bit of time. We are pushing for a resolution today if possible.
We'll PM everyone who has been affected soon.

AnnMumsnet · 10/01/2015 10:30

Hi - just to say we are completely aware of this and are working with WW to try and resolve it - we have been in touch directly with Lunar1 about it this morning. Weekends are tricky though because our contacts will not be there.

AnnMumsnet · 12/01/2015 10:43

Alibabaandthe40nappies - we did respond on Wednesday to this thread.

AngelieMumsnet · 13/01/2015 17:40

Hi everyone, just to let you know, all of the refunds have been processed, and the affected testers should have their accounts refunded today. Weight Watchers are also refunding any bank charges incurred, and we have been in touch with all the affected testers accordingly to organise this.

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