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WEBCHAT GUIDELINES: 1. One question per member plus one follow-up. 2. Keep your question brief. 3. Don't moan if your question doesn't get answered. 4. Do be civil/polite. 5. If one topic or question threatens to overwhelm the webchat, MNHQ will usually ask for people to stop repeating the same question or point.

See all MNHQ comments on this thread

Meet the MNHQ moderators - Live chat Friday 21st Nov 11.30 - 12.30

112 replies

RebeccaMumsnet · 19/11/2014 14:09

Hello all,

It's been a year since we last had a webchat about all things Mumsnet and moderation so we thought we'd do it again!

We'll be here between 11.30 and 12.30 on Friday - JustineMumsnet and as many members of the team as we can muster - so join us then or post up any advance Qs here.

Mind the guidelines at the top of the page now - only one question each and be nice Wink

OP posts:
ginnycreeper5 · 21/11/2014 11:55

Thanks Chipping.
There should be some sort of warning come up, such as
Are You sure you want to submit this?
And then - Are you really sure?
:)
There could be inflamatory words that are picked up on that would prompt these warnings to appear.

ChippingInAutumnLover · 21/11/2014 11:56

Justine. Now that we have the 30 days board, do you think chat could be made permanent? I think it would reduce the number of threads in AIBU and we wouldn't lose some great threads.

JustineMumsnet · 21/11/2014 11:57

@ChippingInAutumnLover

Justine & Solo

I thought one of the main issues tech had with 'releasing names' was that those names might have history, so all of that would need to be deleted and even then, posters have spreadsheets and copies of threads long memories so old posts might be brought into play, even though it was someone else using the name. Just Not Worth it.

That's part of it but I think it's also because a name and a user ID are intertwined such that it could effect other namechanges but it's one of those things that I mentally store in the bin as soon as I've heard it, so I'll see if ShamTech to give a better explanation...

ChippingInAutumnLover · 21/11/2014 11:57

Ginny Grin

Floralnomad · 21/11/2014 11:57

ginny ,use the preview your message and read it a couple of times to see how it reads .

JustineMumsnet · 21/11/2014 11:58

@ChippingInAutumnLover

Justine. Now that we have the 30 days board, do you think chat could be made permanent? I think it would reduce the number of threads in AIBU and we wouldn't lose some great threads.

Interesting thought Chipping - I can't think of any obvious objection but guess we'd have to be very clear about the change. Any other views on it?

RebeccaMumsnet · 21/11/2014 11:59

@FanjoForTheMammaries

thanks for your reply Rebecca. However the discussions have not been civil and respectful in tone IMO..just look at the disabled toilets thread.

And you didnt answer the main point of my question which was ..why were we told at that time, after a huge thread where the opinions of posters were canvassed, that it was not right for posters to have to educate others so MNHQ would step in more ..and now when reporting we are told how great it is that we are educating on the threads?

It is a step back IMO and just leads to grief and abuse for us, and eventual flouncing/leaving.

Sorry to be a PITA but I really feel this is an important point.

Hi Fanjo,

To educate is perhaps the wrong wording, we don't feel that it is any one person's job necessarily to educate others. We do think that there are a lot of posters who have little or no knowledge of children and /or parents with additional needs or the issues that they face. Discussions on this subject may be difficult to read but ultimately do help people to understand a world they are perhaps naive to.

Shutting down all conversations about this subject, no matter how difficult they may be to read, seems somewhat counterproductive.

Obviously, if anyone is being disabilist, then please do report and we will remove but we will look at the context and whether or not the discussion is interesting rather than point blank shutting down conversations.

OP posts:
ChippingInAutumnLover · 21/11/2014 12:01

Yes, Tech did mutter things like that too. I think the nervous break down was proof enough that it's Just Not Worth It!! There just aren't the gin supplies!!

Sorry to be so negative Solo, I'm impressed your major declutter is stretching as far as unused names though Grin

fanjoforthemammaries7850 · 21/11/2014 12:02

Thanks. Yes I think educate is the wrong word.

I had thought that the ethos of the "This is My Child" campaign was to shift the responsibility for educating the disablist a bit more back towards MNHQ, as opposed to parents.

So MNHQ not being visible on threads and emails saying thanks for educating feels like a shift in other direction.

I must look out the old thread where parents views were sought, it was very interesting.

I realise I cant keep asking things here but I do hope that you will consider what I and others have said and maybe see if there is anything that can be changed Thanks (and read the whole disabled toilets thread and weep :()

JustineMumsnet · 21/11/2014 12:03

@ginnycreeper5

I have a question that I wish I'd asked originally. (If you don't have time to answer it I understand)

Would it be possible to have an edit post button, so that people can edit their original posts? I think a lot of unecessary arguments are started (especially in AIBU) because the Original Poster has submitted something without reading it properly first.

I know on other sites, I will submit something then think, the tone of that doesn't come across quite right on the page, I will then edit it to make it sound better (friendlier).
I wish there was that option on MN?

It's come up a few times ginnycreeper, and we've always shied away from it because we thought it could lead to confusion if people respond to a post which is then edited to change it's meaning. We do have the preview button which to help people refine/edit their thoughts before posting.

ChippingInAutumnLover · 21/11/2014 12:06

Fanjo. I do understand your pov and I know you and many others find some of those threads very difficult, frustrating, upsetting etc, but I also agree that it does make some people think about their behaviour and that can only be a good thing. Even if each thread only makes a couple of people more considerate, every little helps. I know it's hard to do, but sometimes just hiding the thread and letting someone else do the battle on a thread is the sanity saving option x

SarahMumsnet · 21/11/2014 12:08

@ballsballsballs

Recently a poster turned up in FWR saying that he'd been falsely accused of rape. The scenario he described was remarkably similar to one that had been in the press that week. He seemed to think feminists would understand why his accuser was lying. Hmm Despite reports it stood all night and apparently got really nasty.

My question: if someone turns up claiming to have been falsely accused of rape again, can MNHQ please immediately delete the thread?

Hey ballsballsballs - thanks for the question: we were aware of the thread you’re referring to, and came on to link to We Believe You early on. There was, though, nothing to suggest from what we could see at our end that the OP was a troll, and as he wasn’t specifically breaking our Talk Guidelines, we didn’t delete straight away. Plus, it seemed to us that many of the posters on the thread were explaining the aims of WBY extremely cogently/helpfully, and busting various myths around the question of the prevalence of false accusations of rape/flagging the fact that rape and sexual assault are the only crimes that appear to invite doubt when they’re reported (as Can’tBeBotheredThinking put it on the thread, "We believe you isn't about the accused, it is about the victim: it simply acknowledges that a crime took place, the same as would happen to someone who was a victim of mugging, or a burglary, assault."). By the following morning, though, it was clear that Talk Guidelines were being broken all over the shop, and the whole thing had descended to such a point that we figured everyone would be better off and happier if we got rid of it.

Hope this explains what happened in this particular case. On the question of whether we’d auto-delete any thread in which someone comes on to claim that they’ve been falsely accused of rape, though - we wouldn’t. While we can’t pronounce on the veracity of any single poster’s story, and therefore don’t feel in a position to auto-delete unless and until further evidence comes to light, what we CAN do (and what We Believe You does) is say that our position across the board is one of unquestioning support for victims of sexual violence - which, for the most part, was the position that came through strongly in that particular conversation. Obviously, if there’s a thread around the subject of rape and false accusations, we’ll take a very careful look as soon as it’s reported and it’ll stay high up on our radar, but we still feel that, with the exception of threads that specifically break our guidelines, we ought to take each one on a case-by-case basis. Hope this makes sense?

fanjoforthemammaries7850 · 21/11/2014 12:09

Yes I agree chipping. And do that if I can.

I just felt quite supported by MNHQ at time of This Is My Child and the harder line being taken but not so much now.

Anyway am off to do RL.

Thanks for the replies.:)

ChippingInAutumnLover · 21/11/2014 12:11

Fanjo. Brew to take with you x

ButtfaceMiscreant · 21/11/2014 12:13

I don't have a question as such, more a thank you for Mumsnet in general. I'm not a very prolific poster (bit shy really but trying to involve myself more) but I've read some great advice from threads both old and new, and this has stopped me doubting myself with regards to becoming a parent, and with non-parental worries. I guess I wanted to say thank you for having a forum where the members feel able to stand up and say what the poster needs to hear, not just a "chin up" response, which is what many forums offer.

Sorry, didn't want to gush. I'll slink back into my hole now... but before I do, I do have a quick question. With the night moderation, what are their powers? I remember seeing a thread something about them but I never actually saw what the answer was. I mean in the sense of "suicide" threads, or troll threads? Are they hidden until the day shift or do the night mods have the powers to zap them?

ginnycreeper5 · 21/11/2014 12:14

Thanks Mods for answering my question(s) Flowers

ChippingInAutumnLover · 21/11/2014 12:14

I'm surprised there are so few of us here! Was the thread stickied? I wonder if Friday mornings are a particularly difficult time for many people to be here? Last time it was really, really fast moving with loads of people.

RebeccaMumsnet · 21/11/2014 12:16

@YonicScrewdriver

Can we have a "think this person is a troll" check box on the report form?

Hi Yonic,

Thanks for your suggestion.

We have thought about this before but tbh, we like to hear what you have to say. A check box saying 'troll' could mean all manner of things, the more info we have, the better.

If you are short on time then you can just write 'troll' and we will look but we do like an explanation of sorts.

OP posts:
JustineMumsnet · 21/11/2014 12:20

@ginnycreeper5

Thanks Chipping. There should be some sort of warning come up, such as Are You sure you want to submit this? And then - Are you really sure? :) There could be inflamatory words that are picked up on that would prompt these warnings to appear.

Would have been useful for Emily Thornberry on Twitter...

LuisSuarezTeeth · 21/11/2014 12:21

A quickie about the mobile site - is it possible to have the yesterday/today links in the Advanced Search function please?

LuisSuarezTeeth · 21/11/2014 12:23

Also, what is the criteria for banning repeat offenders who post disablist comments?

RebeccaMumsnet · 21/11/2014 12:25

@ButtfaceMiscreant

I don't have a question as such, more a thank you for Mumsnet in general. I'm not a very prolific poster (bit shy really but trying to involve myself more) but I've read some great advice from threads both old and new, and this has stopped me doubting myself with regards to becoming a parent, and with non-parental worries. I guess I wanted to say thank you for having a forum where the members feel able to stand up and say what the poster needs to hear, not just a "chin up" response, which is what many forums offer.

Sorry, didn't want to gush. I'll slink back into my hole now... but before I do, I do have a quick question. With the night moderation, what are their powers? I remember seeing a thread something about them but I never actually saw what the answer was. I mean in the sense of "suicide" threads, or troll threads? Are they hidden until the day shift or do the night mods have the powers to zap them?

Hi Buttface - Blush

Thank you for your lovely words - double Blush

The NightWatch, as we affectionately call them, can hide posts and threads that they see that overtly break our guidelines. We do not ask them to make tough judgement calls and they have no access to personal data or reports. They do, however, get notifications when a particular thread/poster is reported several times in a short space of time so they can see where there is a potential issue.

So, huge thank you Thanks to the NW Grin

OP posts:
LuisSuarezTeeth · 21/11/2014 12:25

I know I'm late to the party, but where is everyone? Confused

SoleSource · 21/11/2014 12:27

HI

I wuld like to create two threads in weightloss chat, one thread for my weightloss chat on the cambridge diet and the other for 100% no food talk posts and weightloss reports.

If i find a poster on my 100% thread talking of blips, cheats, illegal food could you delete their post for me?

I really just want people tha are serious about the diet or will it just cause a huge fishwife fuss?

ButtfaceMiscreant · 21/11/2014 12:30

Thank you for your response, it's good to know what happens with our reports Smile