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Meet the MNHQ moderators - Live chat Friday 21st Nov 11.30 - 12.30

30 replies

RebeccaMumsnet · 19/11/2014 14:09

Hello all,

It's been a year since we last had a webchat about all things Mumsnet and moderation so we thought we'd do it again!

We'll be here between 11.30 and 12.30 on Friday - JustineMumsnet and as many members of the team as we can muster - so join us then or post up any advance Qs here.

Mind the guidelines at the top of the page now - only one question each and be nice Wink

RebeccaMumsnet · 21/11/2014 11:31

Hello all,

We're here and ready to go, thanks for all of your questions!

JustineMumsnet · 21/11/2014 11:38

@LineRunner

I would like to ask about the Russell Brand web chat. You suspended new registrations about an hour before it started, because so many people were seemingly registering just to go on it and be strange frighteningly obsequious.

Will you do this again for other webchats, possibly at an even earlier juncture?

Many thanks.

We usually suspend regs before for big political webchats - a lesson learned after the Nigel Farage Ukip infiltrator-gate. But generally we have a more suck it and see approach. Obviously there is a downside to turning registrations off, most notably that it's frustrating for those who want to join to ask a question, so we'd rather use it sparingly but try to be as nimble as possible when it's needed. It's helpful, as always, when users give us a heads up if anything looks awry.

JustineMumsnet · 21/11/2014 11:41

@Solo

Hello!! Last year, I suggested a nn amnesty type thing to free up unused and unwanted nn's, or even a check box and delete button to get rid of the ones we don't want. You (Justine I think) said it was a good idea, but it hasn't happened yet.

I have loads I'd like to get rid of!! Grin

We did ask Tech about this but he went all white and started shaking, so I thought best not to mention it again Grin. Apparently it's a lot more complicated than you'd think. But I will raise it gently again - maybe there's a halfway house solution that is less likely to break everything...

RebeccaMumsnet · 21/11/2014 11:41

@FanjoForTheMammaries

I had my first question deleted as I didn't formulate it properly but I really do want to ask something.

A couple of years ago there was a spate of threads which were very upsetting to parents of children with SN. .the dreaded "panto thread" being one. Many people were upset at MNHQs stance that it was all a good debate and that certain posters were helping to educate on the subject.

The "This is my child' campaign was born and MNHQ had a huge confab and said that they were sorry posters felt they had to educate others at their own expense and that this wasn't in fact right and they would take a firmer stance on disablism and be a stronger presence on such threads. I wish I still had the email and posts from then.

Fast forward to now and there is a rash of posts which are quite upsetting to those affected by disability, ranging from parking space abuse to wheelchair space abuse to lengthy arguments about disabled toilets.

MNHQ are notably absent from the threads and people are being left to educate..and actually not succeeding in educating because the threads run and run with people insisting on such lovely courses of action as carers removing people from wheelchairs and propping them up on bus seats so someone doesnt have to wake their baby and fold..and taking lots of abuse for trying.

When reported we are again being told that threads must stand so we can educate. Why has MNHQS stance reverted to this? It is making MN a hostile place for parents of children with SN and people with disabilities and allowing all sorts of horrible threads to spring up again.

Please please can you reconsider this? I am sure some of you must remember the time of the panto thread .

Hi Fanjo, Lefty and sam,

Thank you for raising this point. We do see your point and we do feel that we are tougher on disablist posts now on the whole. If someone is being deliberately inflammatory or posting on a wind-up, we will zap the thread/post and often post links to the This Is Our Child campaign.

However, we do feel that asking questions is a good thing and having open discussions on all manner of issues is what we are about. We don't like to shut down conversations that are civil and respectful in tone, no matter how tricky the subject matter unless they are started to goad.

Please do keep reporting and we will look at your reports.

JustineMumsnet · 21/11/2014 11:43

@Deedeecupcake

Not really a mod question and has probably been asked before so please do ignore if needs be, but is there any chance in the future for pictures on the app?

Yes! We are not far away now from testing a beta version (2/3 weeks hopefully). Let me know if you'd like to trial it as part of the early testing group.

RowanMumsnet · 21/11/2014 11:44

@HerrenaHarridan

Hi hq Smile

The old issue of horrible threads standing for far too long still haunts us and obviously you have been gradually working out solutions, night mods etc.
what I would really like to see trialled is a system whereby if x number if reports about a thread were received the thread would automatically lock down and disappear from active until reviewed by a human.

I appreciate your openness in discussing these things and would also put another aye behind fanjos comment in disabilist threads

Hi Herrena

Our concern about auto-locking or auto-deleting is that it could be gamed, which would lead to problems in itself.

We do now have alerts that come in to our inboxes when an individual post, thread or poster is reported a certain number of times in a time period. The alerts go to Night Watchers too. It's proving quite helpful so far - makes the trouble spots pop out a lot more.

RebeccaMumsnet · 21/11/2014 11:45

@ginnycreeper5

Hi RebeccaMumsnet, How did you get to be a Moderator?

Hi Ginny,

I was a MNetter and mailed in to ask for some work experience in the final year of my degree as a mature student. That was almost five years ago now Shock and the rest, as they say, is history.

RowanMumsnet · 21/11/2014 11:49

@FanjoForTheMammaries

if there is time i have one more question since there are not many here...

You asked a while ago for people to report posts on AIBU if posters tone was off in order to try to change the general fight club atmosphere. Have been doing this but the tone of AIBU is as horrible as ever and nothing seems to have changed. Is this something you would still encourage us to do, or was it an idea at the time that has been given up on?

We did some analysis about six weeks ago (to match the analysis we did a few months ago) and the spread of threads we looked at seemed to show to us that there had been an improvement in the tone on AIBU. An imprecise science of course because we're looking at random samples of threads.

We're actively contacting users who are posting in an unpleasant way in AIBU so if you spot one please report 'em. Definitely not something we've given up on.

JustineMumsnet · 21/11/2014 11:53

@KeemaNaanAndCurryOn

I've thought of my question.

Does it hack you off when yet another "the site ain't what it used to be wah wah wah" thread hits the boards?

Do you take it very seriously, do you hide it or do you have a sweepstake for when the next one will appear?

Well I do think it is a bit demoralising for the community team - particularly the newer members - as it's hard not to feel personally responsible but to be honest twas ever thus! The green fields of yesteryear has been a regular trope over the last 15 or so years - I remember it when we introduced the Chat topic - and that was in 2005 (ish).

I do believe there is a bit of a lifecycle of MN usage for very engaged users which includes a bit of disillusioned stage somewhere around 3-4 years in, when you just fall out of love a bit. Some folk leave at that stage, some get quite cross and some become all zen-like. 15 years in you're just very confused like me Grin.

JustineMumsnet · 21/11/2014 11:57

@ChippingInAutumnLover

Justine & Solo

I thought one of the main issues tech had with 'releasing names' was that those names might have history, so all of that would need to be deleted and even then, posters have spreadsheets and copies of threads long memories so old posts might be brought into play, even though it was someone else using the name. Just Not Worth it.

That's part of it but I think it's also because a name and a user ID are intertwined such that it could effect other namechanges but it's one of those things that I mentally store in the bin as soon as I've heard it, so I'll see if ShamTech to give a better explanation...

JustineMumsnet · 21/11/2014 11:58

@ChippingInAutumnLover

Justine. Now that we have the 30 days board, do you think chat could be made permanent? I think it would reduce the number of threads in AIBU and we wouldn't lose some great threads.

Interesting thought Chipping - I can't think of any obvious objection but guess we'd have to be very clear about the change. Any other views on it?

RebeccaMumsnet · 21/11/2014 11:59

@FanjoForTheMammaries

thanks for your reply Rebecca. However the discussions have not been civil and respectful in tone IMO..just look at the disabled toilets thread.

And you didnt answer the main point of my question which was ..why were we told at that time, after a huge thread where the opinions of posters were canvassed, that it was not right for posters to have to educate others so MNHQ would step in more ..and now when reporting we are told how great it is that we are educating on the threads?

It is a step back IMO and just leads to grief and abuse for us, and eventual flouncing/leaving.

Sorry to be a PITA but I really feel this is an important point.

Hi Fanjo,

To educate is perhaps the wrong wording, we don't feel that it is any one person's job necessarily to educate others. We do think that there are a lot of posters who have little or no knowledge of children and /or parents with additional needs or the issues that they face. Discussions on this subject may be difficult to read but ultimately do help people to understand a world they are perhaps naive to.

Shutting down all conversations about this subject, no matter how difficult they may be to read, seems somewhat counterproductive.

Obviously, if anyone is being disabilist, then please do report and we will remove but we will look at the context and whether or not the discussion is interesting rather than point blank shutting down conversations.

JustineMumsnet · 21/11/2014 12:03

@ginnycreeper5

I have a question that I wish I'd asked originally. (If you don't have time to answer it I understand)

Would it be possible to have an edit post button, so that people can edit their original posts? I think a lot of unecessary arguments are started (especially in AIBU) because the Original Poster has submitted something without reading it properly first.

I know on other sites, I will submit something then think, the tone of that doesn't come across quite right on the page, I will then edit it to make it sound better (friendlier).
I wish there was that option on MN?

It's come up a few times ginnycreeper, and we've always shied away from it because we thought it could lead to confusion if people respond to a post which is then edited to change it's meaning. We do have the preview button which to help people refine/edit their thoughts before posting.

SarahMumsnet · 21/11/2014 12:08

@ballsballsballs

Recently a poster turned up in FWR saying that he'd been falsely accused of rape. The scenario he described was remarkably similar to one that had been in the press that week. He seemed to think feminists would understand why his accuser was lying. Hmm Despite reports it stood all night and apparently got really nasty.

My question: if someone turns up claiming to have been falsely accused of rape again, can MNHQ please immediately delete the thread?

Hey ballsballsballs - thanks for the question: we were aware of the thread you’re referring to, and came on to link to We Believe You early on. There was, though, nothing to suggest from what we could see at our end that the OP was a troll, and as he wasn’t specifically breaking our Talk Guidelines, we didn’t delete straight away. Plus, it seemed to us that many of the posters on the thread were explaining the aims of WBY extremely cogently/helpfully, and busting various myths around the question of the prevalence of false accusations of rape/flagging the fact that rape and sexual assault are the only crimes that appear to invite doubt when they’re reported (as Can’tBeBotheredThinking put it on the thread, "We believe you isn't about the accused, it is about the victim: it simply acknowledges that a crime took place, the same as would happen to someone who was a victim of mugging, or a burglary, assault."). By the following morning, though, it was clear that Talk Guidelines were being broken all over the shop, and the whole thing had descended to such a point that we figured everyone would be better off and happier if we got rid of it.

Hope this explains what happened in this particular case. On the question of whether we’d auto-delete any thread in which someone comes on to claim that they’ve been falsely accused of rape, though - we wouldn’t. While we can’t pronounce on the veracity of any single poster’s story, and therefore don’t feel in a position to auto-delete unless and until further evidence comes to light, what we CAN do (and what We Believe You does) is say that our position across the board is one of unquestioning support for victims of sexual violence - which, for the most part, was the position that came through strongly in that particular conversation. Obviously, if there’s a thread around the subject of rape and false accusations, we’ll take a very careful look as soon as it’s reported and it’ll stay high up on our radar, but we still feel that, with the exception of threads that specifically break our guidelines, we ought to take each one on a case-by-case basis. Hope this makes sense?

RebeccaMumsnet · 21/11/2014 12:16

@YonicScrewdriver

Can we have a "think this person is a troll" check box on the report form?

Hi Yonic,

Thanks for your suggestion.

We have thought about this before but tbh, we like to hear what you have to say. A check box saying 'troll' could mean all manner of things, the more info we have, the better.

If you are short on time then you can just write 'troll' and we will look but we do like an explanation of sorts.

JustineMumsnet · 21/11/2014 12:20

@ginnycreeper5

Thanks Chipping. There should be some sort of warning come up, such as Are You sure you want to submit this? And then - Are you really sure? :) There could be inflamatory words that are picked up on that would prompt these warnings to appear.

Would have been useful for Emily Thornberry on Twitter...

RebeccaMumsnet · 21/11/2014 12:25

@ButtfaceMiscreant

I don't have a question as such, more a thank you for Mumsnet in general. I'm not a very prolific poster (bit shy really but trying to involve myself more) but I've read some great advice from threads both old and new, and this has stopped me doubting myself with regards to becoming a parent, and with non-parental worries. I guess I wanted to say thank you for having a forum where the members feel able to stand up and say what the poster needs to hear, not just a "chin up" response, which is what many forums offer.

Sorry, didn't want to gush. I'll slink back into my hole now... but before I do, I do have a quick question. With the night moderation, what are their powers? I remember seeing a thread something about them but I never actually saw what the answer was. I mean in the sense of "suicide" threads, or troll threads? Are they hidden until the day shift or do the night mods have the powers to zap them?

Hi Buttface - Blush

Thank you for your lovely words - double Blush

The NightWatch, as we affectionately call them, can hide posts and threads that they see that overtly break our guidelines. We do not ask them to make tough judgement calls and they have no access to personal data or reports. They do, however, get notifications when a particular thread/poster is reported several times in a short space of time so they can see where there is a potential issue.

So, huge thank you Thanks to the NW Grin

RebeccaMumsnet · 21/11/2014 12:31

@LuisSuarezTeeth

Also, what is the criteria for banning repeat offenders who post disablist comments?

We would send a warning in the first instance and if they continued to post in the same way we would ban them.

It would all depend on what they said. If it was plain nasty/goady, we may out and out ban.

RebeccaMumsnet · 21/11/2014 12:33

@LuisSuarezTeeth

A quickie about the mobile site - is it possible to have the yesterday/today links in the Advanced Search function please?

Hi Luis,

Would you mind starting a Site Stuff thread about this one so we can see if others want the same.

To be honest, we have tried to keep the mobile site links to a minimum as space is so limited, but we can take a look if it is something that a lot of folks are after.

RebeccaMumsnet · 21/11/2014 12:35

@SoleSource

HI

I wuld like to create two threads in weightloss chat, one thread for my weightloss chat on the cambridge diet and the other for 100% no food talk posts and weightloss reports.

If i find a poster on my 100% thread talking of blips, cheats, illegal food could you delete their post for me?

I really just want people tha are serious about the diet or will it just cause a huge fishwife fuss?

Hi Sole,

Report them and we'll take a look Thanks

RebeccaMumsnet · 21/11/2014 12:37

That's all for now.

Many thanks for all of your questions Thanks

We'll keep an eye on this thread for the next few days.

RowanMumsnet · 21/11/2014 12:41

@ginnycreeper5

Are some long-term members beyond reproach? I notice that the same culprits often try to derail a thread and cause trouble, just as it starts to get interesting. And it's always the same names that crop up. But, Why are they never banned? (especially since they keep doing it)

Why don't you toughen up on that sort of thing?

Well, the short answer is no - nobody's beyond reproach. We do (and have in the past) ban long-term users when necessary.

What is true is that we're reluctant to throw people out on the ears for one infraction, or for a few infractions, if they've contributed a lot over the years. So we have a system of warnings and sin-binning to let regulars know when they're getting close to the edge. (Complete newbies are more likely to just get banned if they do something nasty or very off.)

As ever if you think someone is breaking Guidelines, do report.

JustineMumsnet · 21/11/2014 13:04

@SoleSource

I have really enjoyed being a member of Mumsnet over the years. Fun, friendly and extremely helpful answer to all of my questions. I am grateful I can access this site. Brilliant idea and much needed. How I wish I had Mumsnet to turn to when my child was born in 1998. Such lonely, dark, upsetting days back then. Thank goodness you started this site., because being able to share my life as a Mother of a severely disabled child has made me feel far less alone and lonely.

Thanks :)

That's lovely to hear SoleSource - thanks for saying it and for all your contributions.

JustineMumsnet · 21/11/2014 13:21

@ralgex

Repeated here:

What can a poster do if the first response on a thread they start is aggressive and antagonistic, leading other posters to follow suit? Would you delete the thread, if asked, so that the OP can start a new one which won't be derailed in the same way?

I think it affects a lot of MNers.

We'd definitely consider it Ralgex - often it's dependent on how many responses there are on the thread because we are conscious that folks put time and effort in to their posts - but definitely worth contacting us.

JustineMumsnet · 21/11/2014 13:39

@ralgex

Thanks, Justine. Maybe it would be enough if it were openly said to be OK for an OP to post: "I'm leaving this thread and starting another one, since this one has turned sour, and "needless to say" was a mistake on my part".

Yes, I think that would definitely be worth a try.

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