Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
Money matters

Find financial and money-saving discussions including debt and pension chat on our Money forum. If you're looking for ways to make your money to go further, sign up to our Moneysaver emails here.

Original poster

I urge you all to look at PPI and any claim you can make.

906 replies

gregssausageroll · 14/01/2012 09:04

You don't need one of these so called specialist firms to do it.

I have received an offer of £4221 from M&S in the post this morning.

All it took was a letter asking for my original signed application and then a claim form.

I started the process on 30th October and received my offer today for the cost of some paper and a couple of recorded delivery envelopes.

I am still waiting to hear from a couple of other lenders but what a fantastic start to the weekend.

OP posts:
LackaDAISYcal · 12/04/2012 16:15

I got a letter from Lloyd TSB yesterday saying there was no mis-selling on my credit card :(

and then another this morning offering me almost £9000 for four separate loans :o

I'm going to contest the credit card one though, as it was sold in the same way as the others, so I don't see how they can say one was ok and the other not. And as far as I can see, payouts on credit cards can amount to thousands, especially if the ppi caused you to incur charges for going over your limit.

But still.....am a bit like this: :o Shock :o [ahock] :o

TequilaMockinBird · 12/04/2012 16:20

Brilliant Daisy! And definitely contest the credit card, you've nothing to lose and everything to gain!

LackaDAISYcal · 12/04/2012 17:21

And I've just realised that my mortgage isn't included in today's letter! They saud there is no evidence that PPI was paid, but I just had a dig round and found a yearly statement that clearly shows "mortgagesure" payments so I have to fax that over, and detail why I'm not happy about the credit card being declined. The lady I spoke to thought it odd that one had been declined, but the others were accepted.

BlingBubbles · 12/04/2012 18:28

Shakey, Barclays are rubbish, I called them up yesterday to ask a few questions re my credit card and they were so rude and didn't seem to want to answer my questions, they said they have logged my complaint but I am going to send off the form as I don't trust them one bit.

Egg on the other hand were super helpful on the phone Grin

lisad123 · 13/04/2012 09:51

Black horse finally gave me an answer! Angry
They say they made a mistake and because they paid put on the ppi when dh was dx with cancer, it can't have been misold and so all they have refunded is the interest minus the tax Angry
They had sent me an offer which I signed and dated, pretty sure it's legally binding but they are being a real painAngryAngry

mynotfinkso · 13/04/2012 15:07

I wonder if anyone could give me some advice, please?

We have PPI on a loan we're still paying. We agreed to take it out but on reading this thread yesterday i realised that pre-existing medical conditions would not be covered which we were not informed about (dh has a couple), but also that Dh, as a local government employee at the time (which the bank were totally aware of) would have had a generous sick pay entitlement, a redundancy package and also a very generous 'death in service' payout should the worst have happened.

We took the PPI because we were worried about what would happen in these circumstances and didn't even consider the benefits he would have got from work. I don't recall being pressured to take the insurance but there was certainly some talk of 'peace of mind' and 'covered for every eventuality'.

I suppose my question is, as we knowingly took it out, is there any point in trying to reclaim it? It feels morally wrong somehow, even though it seems we didn't really need it. Or am I overthinking this?

ilovemydogandMrObama · 13/04/2012 15:17

mynot I think the point is that you were mis sold PPI on the basis that you were already covered. Being 'mis sold' something kind of conjures up a double glazing salesman with dodgy tie, putting pressure on you, but it can also simply mean you were sold a product that you didn't need and the person selling it to you got a big fat commission. The fact that the bank was aware of your DH's benefit is actually evidence that it was mis sold.

Have a look at the Ombudsman form as it covers the points you raise.

mynotfinkso · 13/04/2012 15:54

Thanks ilovemydog :) That's exactly it. Because there was no really hard sell, I've just assumed that we didn't have a case but I've had a look at the form and i can see the section that covers our situation. Do i have to ring the bank first or can I just fill in the form and send it off?

ilovemydogandMrObama · 13/04/2012 16:11

Smile It's up to you. We've done 2 applications. The one we did over the phone went 'missing' Hmm but the one we sent hard copy, recorded, was responded to in about 4 weeks.

But know that others have had success with applications over the phone.

I just downloaded the one on the Financial Ombudsman website and then called the bank to find out the address of their PPI department.

LackaDAISYcal · 13/04/2012 18:18

I think the ones who realise that genuine mistakes were made are being really reasonable about talking things through with people, and are keen to look into the claims. The ones who know they did wrong, but don't want to admit it are the ones being twitchy.

I mis-counted mine....tis actually £9.2K not £8.9 :o

And I really enjoyed sending the email today saying why I thought my credit card PPI was missold, and then sending them copies of the mortgage statemens showing that I had PPI, as well as recounting the tale of how I actually got the mortgage with them in the first place, which in itself could be construed as a massive bit of mis-selling! Cold calling, promising me a mortgage knowing that I was borrowing over 3 times my salary, insisting I had not only PPI, but a bank account with them as well....I wonder if that can be construed as mis-selling, I might be able to pursue getting all my charges back for the last 20 years...

LackaDAISYcal · 13/04/2012 18:24

mynofinkso, and because they have been caught with their trousers round their ankles, the onus is on them is to prove that you weren't mis-sold, rather than for you to prove that you were. You have nothing to lose, and everything to gain, especially as they know damn well that their staff were encouraged to push these policies....much like shoe shop staff are encouraged to get you to buy the polish etc as they earn a commission on it.

My main beef with them is that they did not inform me that other PPI plans were available....or that 3rd party insurers could provide a multi policy plan that would be cheaper than the combined individual plans for my mortgage, credit card and loan. It was either the plan attached to the loan, or nothing. And that just wasn't the case.

FriedSprout · 16/04/2012 00:19

Thanks to Gregs for starting this thread. On Saturday I had a letter offering me nearly £2,000 for a couple of small loans I had almost forgotten about. Still waiting to hear about the Credit Card ppi

It only needed one phone call and one form, and if I managed to work it out without the help of "outside agencies", then anyone can, believe me Grin

In my case, I did not need the ppi as was covered for most things through work, this was not queried and I was under the impression that ppi was a requirement of the loan anyway.

The loans were nearly 10 years ago.

Original poster
gregssausageroll · 16/04/2012 07:10

Threa is back. So positive hearing all your news.

OP posts:
DamnDeDoubtance · 16/04/2012 14:39

Anyone had any joy with the Next Directory?

I only noticed the other day that DH has been paying ppi for years. He thought it was just part of the interest.

I sent a claim for to Next and received a reply from them.

Basically they claim it was not missold, even though it was added without being asked for and you had to opt out.

They also state that Next is not a firm regulated by the financial services authority for the purpose of insurance sales.

Feeling really glum as it bloody was missold and we have been paying it for a decade.

sherocks · 16/04/2012 16:31

I have just started a new thread and then I have found you lot ! I hope you can help me !

I just got my credit card bill and I'm hunting for ppi...

It shows like this :

13 march payment by credit direct debit :---------12.15
16 march optional payment protection :-------3.92
interest on your standard balance bla blabla :--------2

What do you think ? I have no recollection of agreeing to it !
Thank you for your help.

Shakey1500 · 16/04/2012 19:36

That looks like PPI to me sheroks. Can you find any agreements/paperwork where there was an opt in/out box of some sorts? Have you got any "optional payment protection" agreement etc? Definitely worth ringing them I'd say.

LackaDAILYcarb · 16/04/2012 20:03

DamnDeDoutance, there are swathes of threads on MSE, and no doubt someone on there will be able to help. I would imagine that as they are providing PPI they would be governed by the ruling to pay back mis-sold insurance.
Alternatively you could contact the Financial Ombudsman Service. There is a standard form for appealing the lender's decision. Again it can be found on MSE. I can't link as I'm on my phone at the minute.

sooperdooper · 16/04/2012 20:09

I need some help on this, I had a loan which I took out with Egg which is now paid off, they passed the loan on to another company before the end of it, but I made all the payments and I'm sure there was PPI on it

I've asked Egg for a copy of my original loan agreement but they said I need to contact the other company, but I never signed anything with the other company - they just passed it over, so I'm a bit Hmm as to what I can do, anyone know? :)

BlingBubbles · 17/04/2012 08:36

Sooperdooper, they told me the same thing regarding my credit card which is now through Barclays. I assume that when another company takes over the credit cards/loans of a company that they take responsibility for their debt as well, so I am going to be making my PPI claim through Barclays.

Good luck

sooperdooper · 17/04/2012 12:22

Ah cool, I've rung the other company and they're sending me the original loan agreement today!! fingers crossed

Shakey1500 · 19/04/2012 19:30

Thought I'd regale you with the debacle I've had so far today with Barclays.

Received a letter saying my complaint is not being upheld because "we can't find any PPI policies under your name" case closed. I am adamant I had PPI and have the policy numbers from Barclays themselves Confused So I rang them, explained, abrupt woman tells me the case has been closed but recommends I ring Barclays Insurance Dublin (BID) who have records of any PPI from anybody with Barclays. I asked why they themselves haven't been in touch and she can't give me an answer.

I ring BID, speak to very nice lady who confirms I had PPI and gives me the same two policy policy numbers. Says that the investigating team are more than welcome to ring her and she will confirm.

This is the best bit. I ring the investigating team back and tell them all this BUT...

Them - You'll need to write to us
Me- And say what?
Them- To give us the policy numbers
Me- I already have. They're the same numbers I gave on the official ombudsmans form.
Them- Well we'll need your maiden name then
Me- Again, I stated ON THE FORM that the borrowing was under my maiden name and wrote it ON THE FORM that you HAVE ALREADY.
Them- Well details of the conversation you had that confirmed everything
Me- I've just given you all of them!
Them The name and number I mean (in a sarky voice)
Me- So let me clarify you want me to write a letter, giving you the policy numbers that you ALREADY have, giving you my maiden name that you ALREADY have and give you the telephone number of ANOTHER DEPARTMENT IN YOUR COMPANY???
Them Yes

YE GADS! What a palarva Angry The very nice woman in Dublin calculated about 2k in PPI so I will NOT let this go (nor would I for a fiver actually) Grin

littlenuttree · 19/04/2012 19:40

I took out a loan in 2006 when I was employed and the insurance was added on to the loan at the start. I became self-employed about 3yrs ago and according to the loan paperwork the insurance would no longer cover me. I did agree to the insurance at the time, but do you think could I claim now since I'm no longer covered?? Confused

ilovemydogandMrObama · 19/04/2012 21:21

little yes. The issue is whether you were wrongly sold PPI at the time.

sooperdooper · 20/04/2012 18:09

Got a copy of my loan agreement document today, the PPI is addded on the loan agreement, no tick box or anything to say whether I wanted it or not, just listed under the loan amount and added to the total - so I'm hoping I've got a decent claim??

It's a big chunk as well, the loan was £15.5k and the PPI was almost £5k... off to write a letter :)

sooperdooper · 20/04/2012 18:19

Also, it isn't made clear if the interest is being charged on the loan amount, or the loan amont plus the PPI, so I'll bring that up too