Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
Money matters

Find financial and money-saving discussions including debt and pension chat on our Money forum. If you're looking for ways to make your money to go further, sign up to our Moneysaver emails here.

Original poster

I urge you all to look at PPI and any claim you can make.

906 replies

gregssausageroll · 14/01/2012 09:04

You don't need one of these so called specialist firms to do it.

I have received an offer of £4221 from M&S in the post this morning.

All it took was a letter asking for my original signed application and then a claim form.

I started the process on 30th October and received my offer today for the cost of some paper and a couple of recorded delivery envelopes.

I am still waiting to hear from a couple of other lenders but what a fantastic start to the weekend.

OP posts:
ChameleonCircuit · 14/01/2012 09:24

Do they tell you if you should get the refund or do you have to work it out for yourself? Did they just offer the money before you even sent in the claim form?!
TIA

peggyblackett · 14/01/2012 09:28

Did you just write to them? I'm sure my bank mis-sold me PPI on my credit card, but I have no idea of how to initiate the process. Where do you get a claim form from?

mejon · 14/01/2012 09:29

Hooray! Definitely worth doing - DH did it right at the beginning of the mis-selling scandal with the help of templates we found on the moneysavingexpert website. The bank refused originally but when we referred it to the Financial Ombudsman, their intervention meant the bank agreed to it and he got back around £4k too.

Original poster
gregssausageroll · 14/01/2012 09:30

No.

I wrote for my original application form and they sent just that which was wrong as the PPI had been front loaded. I then downloaded the claim form and filled it in and sent a copy of my original application back to them. I got a letter to say they had received it and would respond within 12 weeks.

Next was the letter this morning with the offer and the calculation of how they arrived at their figure which is basically the PPI refunded and intrerest. I have to write back and accept their offer and they will transfer it to my account.

I do know some lenders will take the refund and offset it against any outstanding debt first.

OP posts:
MustControlFistOfDeath · 14/01/2012 09:31

Money Saving Expert PPI Guide here

JollySergeantJackrum · 14/01/2012 09:32

Peggy I'm with RBS and I just called them and said that I thought I had been missold PPI on my credit card. They asked me a couple of questions then said they'd look into it. I got a couple of update letters then about 12 weeks after my original call I got a letter offering me £450 - which looked about right to me, I didn't have all that much debt.

ilovemydogandMrObama · 14/01/2012 09:34

does anyone know if there is a central database as am not sure which of the various credit cards I've had in the past had PPI on them? Hmm

Original poster
gregssausageroll · 14/01/2012 09:35

My RBS credit card is one I am waiting to hear about so fingers crossed that one is a positive result.

OP posts:
YouOldSlag · 14/01/2012 09:54

I agree OP, it's important to claim and you can do so back as far as six years and sometimes earlier. The rule of thumb is for example: say, you settled an account and closed it in 2007, you can still claim PPI.

I got PPI back by just writing a letter with as much information in it as possible. I found RBS very slow and incompetent but they did cough up in the end. MBNA were pretty good.

Try and include dates, account numbers, amounts paid in or off etc.

YouOldSlag · 14/01/2012 09:54

PS as the OP says don't use a claim company as they take up to 25% off the final amount for doing something you can easily do yourself.

AttillaTheMum · 14/01/2012 09:54

I called Halifax in June and in July I received 1400!

cornastasiaski · 14/01/2012 10:02

you get interest!!
we've just realised that we had paid PPI on our mortgage for the first 3 years of it.

Original poster
gregssausageroll · 14/01/2012 10:30

and I just want to add, if in doubt claim. It only takes a few minutes of your time and a stamp.

OP posts:
HipHopOpotomus · 14/01/2012 10:38

The Money Saving Expert guide - link up thread - will talk you through what to do step by step. I wrote one letter, copied from the site, and got £600 back from egg. It's very simple - please do it.

HipHopOpotomus · 14/01/2012 10:40

ilovemydog in your case I would write to all of them!! They will let you know if you didn't pay it.

AnyFucker · 14/01/2012 10:45

We did this too with Lloyds TSB

I got a claim form from their own website, it was easy to fill in and if you didn't have all the original paperwork it didn't matter. Even my dates probably weren't accurate.

They are requred by law to make the process straightforward and you do not need the ambulance-chasing types of PPI claim companies

we got an offer of £1800...lovely Smile

FriggFRIGG · 14/01/2012 10:48

But,here's he thing....I'm an idiot.

I don't understand.

How do I know if I had PPI?

I've had a top shop card

And Lloyds TSB credit card.

Both around 1k (student idiocy)

What's the likelihood? What documents would I need? I'm queen of the disorganised....

AnyFucker · 14/01/2012 10:50

frigg...look on your credit card bills

it will be itemised there

if you pay it, it is a percentage of your monthly payment

we never had large credit card bills, but we still got £1800

AnyFucker · 14/01/2012 10:51

and if you can find no documents at all, ring the company and simply ask

FriggFRIGG · 14/01/2012 10:53

Hmmm....my account is closed,I'm just paying off what I owe now,will it still show up?

FriggFRIGG · 14/01/2012 10:54

Ooh,thanks,I might just do thatSmile

AnyFucker · 14/01/2012 10:57

do you still get monthly statements of what you owe ?

you can still claim from closed accounts

I only have experience of the Lloyd's TSB site, but it was very clear and helpful

have a look here

RubyLovesMayMay · 14/01/2012 10:58

AnyFucker DH did his with Lloyds TSB as well.

He went into the branch to sort out something else and they told him that he was paying PPI on his loan that he didnt even know about.

They told him to call a number and the claim went through, this was in November, he got a letter last week saying he'll be getting £900 including interest.

I'm not sure about other banks but the lady that we saw said that they have set money aside for claims like these and rarely dispute it, (mainly because they know how badly it was mis sold in the first place)

AnyFucker · 14/01/2012 11:00

Yep, it was very simple and straightforward for us too

They have been told they have to pay it by the Govt

If by any chance they do dispute, the Financial Ombudsman website is very helpful too

But on the FO site it says to go through your lender first and they step in if your claim is refused (which seems rare)

lisad123 · 14/01/2012 11:01

We had a first plus loan for the building work on the house. I made 1 call and got £13,000!!
I have just called mint and barclaycard this week and they are looking into it. I have a form for black horse here too!
Glad to see people are still getting money back.
The reason I believe I was missold was because they never asked a health question.