Ele, I've got her phone number if you wanna ring my mobile I'll let you have it.
I am at the other end of this legal debate - as in I'm the landlord. I have the difficult job of assessing the property and deciding how much (if any) of the deposit to withold.
My last tenents scarpered without paying their rent (in lieu of their deposit) which is specifically in the contract that they can't do that. The left the property in a disgusting state and it cost over £200 to have it cleaned and the didn't pay any of their utility final accounts.
I'm still dealing with the fall-out from that bunch.
The current bunch managed to flood the bathroom and kitchen, cause 2.5k's worth of damage and bring the ceiling of the flat downstairs in.
I think the new laws to hold bonds in a protected account is an excellent idea - it's been that way in Aus for years.
It's a 2 way street and I'm sure the landlord has probably got into a "I'm fed up with being ripped off" frame of mind thus has become inflexible.
I'd suggest speaking to them to sort it out. It's too easy to misconstrue the tone of an email or letter and decide to get bull headed.
Just MO.....