We booked to go to an event in London, the tickets cost £85. Refundable up to 48 hours before.
I checked our train 48 hours before. I checked it 4 times the morning of our travel. We took the earliest train so that if it got delayed, there were 3 more that would get us there on time.
The train company took us 1 stop then cancelled all trains to London and all trains back home. We couldn't take a taxi home because we had a baby and no car seat. We were stuck there for 6 hours. These problems had been ongoing for more than a month. They knew they weren't getting anyone to London.
The train company are now saying all they can do is refund our train tickets. We have lost £85 on event tickets. The event organiser won't refund. Considering I did everything I could to make sure we got there, is there any way to get the train company to do at for this expense? The train company have said they would refund a taxi ride (which would have been approx £130) but not the event tickets.