As someone who both works in the public sector and who has had awful experiences of the NHS and its complaint procedures, I am really pleased about this.
The NHS has a well deserved reputation for not acting on reports of poor practice, and uses the complaints system only to defend itself, to the point of staff lying about happened ( my personal experience), rather than using it to improve practice.
As a public sector employee, I recently raised a serious concern at work about risk being caused to the public and to ourselves as an organisation and was told to shut up and stay in my lane, as the management closed ranks. ( Ironically we had just had our organisational values sent around which was all about acting with honesty and integrity and speaking up).
The culture in the public sectors sucks and needs serious improvement. I am glad to see some accountability being demanded here.