So you get a prescription from the Dr, and you've waited ages in the surgery so you come in to the pharmacy and tutt and tap your feet and wonder why it takes so long?
So there may be a queue. You might not be the only person with a prescription, and when you tell Mr 20items his prescription will take at least 10 minutes, he usually wanders off.
You have to label the prescription, take everything off the shelves and attach the labels to the tablets. Tablets mostly come in packs of 28, but when Dr writes a script for quantities of 30 50 100 etc you have to find the split pack, count the extras, snip the strip up and make sure the extras go into the correct pack.
So there are no interactions with other medications, the item is in stock and there are no manufacturing problems with it. We've got the full quantity then great. The pharmacist checks all the dosages are correct, etc.
So then the pharmacist has to check all everything is correct too unless you are an ACT or I assume PDCT if you are in a hospital.
The person who walked out has now come back into the pharmacy and you think they've queue jumped.
Anyway you've decided you want to buy 3 packets of night nurse, some nytol and some codeine linctus. This AINT a shop. The customer is NOT always right and I am REALLY Flipping hacked off it's 2pm, I haven't had a drink yet, I'm 6months pregnant and I still haven't had any lunch.
All the time there is a stack of prescriptions we picked up the day before that need checking, deliveries to sort out, controlled drugs to count and write in the register, supervise all the sales of drugs over the counter, answer inane phonecalls 'no we can't deliver today if the prescription is only ready today you need to give us a little more warning', give advice to anybody who requests it and the prescriptions with people waiting still pile up.
So no it aint that difficult, sometimes it's flaming impossible to please the public.