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Original poster

orange live box help.

149 replies

piratecat · 14/06/2010 09:07

hiya, i have a new laptop, and i can't get it to connect to my livebox.

background--my pc is connected directly to orange broadband thru my bt socket upstairs. had never used my live box, and it's been in the box for 3 yrs.

Dug it out and tried to set it up down stairs so my lappy can access my account, but it doesn't want to. I spent one hour on the phone to orange who said i should just go to a wifi cafe or something and check it's not my new lappy.

I then thought lets start formthe beginning andtried to install the livebox via the ethernet port on my pc first. But got totally confused by what was supposed to go where.

i am stuck.

OP posts:
Original poster
piratecat · 14/06/2010 12:40

the arrow below the 'q', i don't understand that bit.

so lights are flashing on box.

lets move on to the next bit. i have an rj11 phone cable, plugged into the box, and the other end plugged into the speedtouch filter. this filter is then supposed to go into the bt socket.

BUT, for my normal pc-wallsocket broadband connection, i have this

pcinto speedtouch 330connectioninto normal asdl filter... into wall.

how can i put the fliter from the live box into the wall without losing the speedtouch330 connection. or how do i join them.

OP posts:
NetworkGuy · 14/06/2010 12:43

arrow below the Q was something for iPod users - I assume it is to GET CAPITALS if they are in the WEP key shown on the livebox.

Original poster
piratecat · 14/06/2010 12:44

i know i am prob being thick.

do i just unplug the speedtouch 330 from the back of my pc and out of the way altogether? Do i then just have livebox, filter, phone cable wall.
I havent tried this setting up (succesfully)at my home pc before. I was only trying downstairs to get a wireless connection for the lappy.

OP posts:
Original poster
piratecat · 14/06/2010 12:45

ah i see, yes i did allthat,. caps, used 0's and not o's.

ok end light is solid, just waiting for @ to stop flashing.

OP posts:
NetworkGuy · 14/06/2010 12:46

As for Speedtouch vs Livebox - only one of them can be plugged in at once, because the ADSL connection will only work with one device.

The benefit of a router is that it allows more than one PC to connect. I don't know if your livebox (router) came with an Ethernet cable (plug is a bit wider than RJ11) but that should work with both desktop PC and laptop, as long as it has the correct details for your link to Orange network set up.

NetworkGuy · 14/06/2010 12:48

sorry - "one device at a time" (the exchange can only 'talk' to one ADSL device at your house, so you need to disconnect one when the other is connected.

Original poster
piratecat · 14/06/2010 12:52

ok, so if i lose the speedtouch, the plan is that the livebox will be getting my broadband signal from the bt line.

yes i have the ethernet cable, i am going to go to that step to connect wired, like it suggests for the first time. when the box has stopped flashing. at this stage i could also go down the connect wirelessly road but i have tried that, abd want to do this first.

i am just hoping i am doing the right thing here. I also may lose you guys soon, if i unplug the speedtouch and try to get this thing installed!!

OP posts:
NetworkGuy · 14/06/2010 12:54

"used 0's and not o's"

I hate having things where you could mix up letter O with digit 0 (zero).

(Though sometimes a zero does have a line across it, to help distinguish from letter 'oh'.)

NetworkGuy · 14/06/2010 12:57

Well, you can plug the Speedtouch back in again, if you have no joy with the Livebox.

I'm keeping fingers crossed the Livebox gets connected for you (if not, it may need the login username and password details - the username may look like an e-mail address, but with not being on Orange myself, cannot be 100% sure what you need to enter, if anything...)

NetworkGuy · 14/06/2010 12:58

Ah, box might be flashing to say 'no ADSL signal' so won't stop flashing until the connection (via filter) to BT socket is in place...

NetworkGuy · 14/06/2010 13:00

Fingers also crossed that abr1de and hobbgoblin still lurking as they both seem to have used Livebox unit, so much better informed than me.

NetworkGuy · 14/06/2010 13:02

25 years with wiring doesn't help much when you have umpteen different ISPs with different routers and software... I know I try to keep 'up-to-date' but don't have the funds/ need for 10 lines and 10 different ISPs (and don't have half of them in this area anyway).

abr1de · 14/06/2010 14:52

I think the speedtouch MIGHT be your issue. Try without.

Usually the @ sign flashing is good news-means you're getting information over it.

I think it's a good idea to try a wired connection first.

Original poster
piratecat · 14/06/2010 15:07

ok i did a wired ethernet connection from lappy to livebox, when all the lights had stopped going bananas. ( made sure i totally disconnected the speedtouch modem) this worked. then of course my pc wouldn't connect.

so then ethernet connected livebox to pc tower. suddenly got my first connection wirelessly to livebox from laptop, but of course when i tried to connect pc to internet i got a 633 code.

am only herenow becuase i have taken the whole lot off and plugged the speedtouch back into the pc, and doing it from there.

so the livebox works, eventually. but i am not doing something i need to do.

OP posts:
Original poster
piratecat · 14/06/2010 15:26

i am boring myself now. ok i have plugged livebox into power source downstairs, and into filter on wall. phone is also plugged into filter.

I am now right now connected wirelessly!!!
Yet, i know if i try to go online upstairs on home pc with speedtouch modem it won't connect? how do i do both i wonder.

OP posts:
abr1de · 14/06/2010 16:27

I still think it's that speedtouch modem but I don't know why.

Sorry, not much help. Liveboxes are dreadful things.

Original poster
piratecat · 14/06/2010 18:22

yes i agree. but how to make the livebox work on the home pc, and the laptop at the same time. one cuts out the other.

OP posts:
NetworkGuy · 14/06/2010 21:01

You plug the home PC into the livebox (back upstairs if that's the best place for the PC), and start cracking the why part of the laptop not talking to the Livebox.

You will need to go into the Livebox control panel and make a note of the settings to do with wireless, then we can start checking and changing them, to get the laptop to 'talk' via wireless.

You need to use a cable to make these changes, and it makes most sense not to be using the laptop (as you need to use that to test whether it can first connect with the livebox and then carry on to get access to the internet...

NetworkGuy · 14/06/2010 21:02

You just need to put the Speedtouch away in the cupboard from now, as you can stay connected via the livebox...

Original poster
piratecat · 14/06/2010 21:18

hiya, thanks for replying again.

The speedtouch modem is the modem for the pc isn't it. There's no inner modem in that pc?

If the pc (Dell optiplex)doesn't have a modem in it, so, does the live box, when connected via the ethernet act as its modem?

I am up and running with the laptop now finding the livebox (maybe i didn't explain it properly in one of my other 'many' posts!)but only when the pc isn't also on and trying to use it.

i will come back 2morro!!!

OP posts:
NetworkGuy · 14/06/2010 21:43

Yes, the Livebox has a number of items working together, one being an ADSL modem, another the wireless unit, and lastly, if your livebox has more than one socket for ethernet (RJ45) cables, an ethernet hub/switch.

The Speedtouch offers only the ADSL modem (and I assume is connected via a USB cable).

Hmmm, I will see if I can find some description of the Livebox as it sounds a little odd if it only allows one item to work at a time...

nannynick · 14/06/2010 22:55

The issue I think is that you are trying to connect two different ADSL routers/modems to the same line. You need to ditch the Speedtouch.

That should leave you with the Livebox which ideally should be plugged into the Master Socket (that is, the phone socket at which your BT fixed line enters your home). By the sounds of it, that socket is Downstairs... as you have the Livebox working at that location and can connect to it with the Laptop.

Livebox is happy to have several devices connected wirelessly to it at once... I've connected a mobile phone (via WiFi) to them in the past without major issues.

To get your desktop computer to talk to the livebox you will need to plug in via the Ethernet cable. Alternative would be to get a WiFi adapter for the desktop.

nannynick · 14/06/2010 23:04

Livebox - Connection via Ethernet

If you then still get an error message, try to explain as clearly what the error is... what Operating System it is, What Browser.

Original poster
piratecat · 14/06/2010 23:12

nannynick, hiya

i have been looking all over the net, and have found a few more places this to help which i have bookmarked for 2morro, to carry on with this!

BUT, you sound as tho you are very knowledgeble. So could you answer these specifics for me, thanks in advance.

I have 3 places in my home where there is a phone socket. They all look the same! So I am guessing it's ok to concentrate my livebox dealings in my upstairs room where the pc is? This seems the most convenient place tbh? Lappy has 'talked' to livebox when livebox has been plugged into 2 locations now. it was a great shock lol!!
So,

then i can try installing the livebox again with the ethernet cable to desktop pc. Or this Wifi adaptor for the desktop, now that sounds interesting?? what am i looking for.

i will go look at your link now and thankyou .

ok

OP posts:
RustyBear · 14/06/2010 23:54

We have a Livebox and have had four laptops, two iPhones and an iPad all connecting wirelessly at the same time, plus a pc connected by Ethernet cable via a Homeplug adaptor, which takes the signal from one room to another via the mains wiring, so I don't think the number of connections is the issue.

We definitely got rid of the speed touch once we got the Livebox, the PC was connected directly to the livebox with an ethernet cable - problem was the PC was in the next room, which didn't have a phone point.

We originally had the Ethernet cable going through the doorway, but then the need arose to actually close the door - we tried a Belkin wireless adaptor first, but it had been originally bought with only XP software and though we downloaded the Vista software it never worked properly, so we bought the Homeplug, which has worked right from the start with pretty much no problem.

When we were setting up, I could never get our laptops to connect just by putting the password in, despite Orange telling me that it should - I always had to use the CD. They did all connect OK once I used the CD except for my laptop; after about an hour and a half on the phone, I was finally advised to change the channel on the Livebox, which worked.

When I got my iPhone I was worried about connecting, as obviously I couldn't use the CD, but it wasn't too difficult once I'd found the instructions NetworkGuy mentioned - one thing it didn't make clear was that you can't use caps lock, you have to use the shift key for each letter.