Blimey - just phoned the housing info centre relating to the area where we're moving to ask did she know when our very-tied quarter will be officially offered (vintage is going nuts waiting) and she sounded so uninterested it was untrue.
Definitely nil points on customer service today! She was spluttering down the phone and fobbing me off saying that until the guy books a move out app, she cannot offer the quarter (fair enough I thought).
Then she said there are no available quarters there at the moment until someone books a move out! I was like "er, no, the house is completely tied to the job so that will be the house we move into". She was just grumpy from then on so I smiled (virtually down the phone to her) and said "thank you for your help". If she had been all chirpy and pleasant I wouldn't have needed to have written this - why can't DE/HIC/MHS buck their ideas up and actually do some customer service training???