Have Samaritans stopped the text service SHOUT?

[PhoebeFriends]

I’ve found it really helpful when nearing crisis -but it seems to have ended?
No mention as a contact on the website but when I googled, it seems to have ended in 2020? That can’t be right because I know I used it in August- but all messages have gone from my phone?
Does anyone know what’s happened and also if there is any similar text service out there please - I need talking down

The Samaritans closed their text service in early 2020, but SHOUT still exists - giveusashout.org/get-help/.

I don’t think it was ever an official Samaritans service, but the Samaritans do mention it on their text service page.

An individual will text ‘IUCS’ to ‘85258’ when in need of support. This service is available 24/7 to people in the UK.

The texter will then receive an automated text asking them about the nature of their problem. This text will also let the individual know that they are being connected to a trained Shout Volunteer. The aim is to respond to all texters within five minutes, but wait times may be longer during busy periods.
Once connected, the Shout Volunteer will introduce themselves. The texter and volunteer will communicate back and forth via text message, using Shout’s secure platform.
Our Shout Volunteers use empathetic and effective active listening techniques, establish goals and discover next steps to move our texters from a hot moment, to a cool calm, until the texter feels calm and safe.
Towards the end of the conversation, the Shout Volunteer can provide resources that provide further help and support for longer-term mental health experiences.

Thank you

This is a good one to use -

www.thecalmzone.net/