Registering an LPA with NatWest for a housebound elderly parent

[MorticiaLiverish]

We are currently in the process of getting an LPA for my 85yr old mum.

I went onto the website of her bank (NatWest) to see what the process would be for registering it with them once it is approved. They state that they will need photo ID from my mum, which she doesn't have, or she will need to call into a branch to it. The issue here is that she has no passport or driving licence and is housebound and can't physically go to a branch.

Has anyone come across this before and know a way around it?

With my parents, I vaguely recall being asked to take in a document from the GP, in lieu of a passport or driving licence. (Mum and Dad were with RBS, which is part of the NatWest group.)

Just to add that I took everything into the branch rather than doing it online.

Yes, it’s an online code now. Needs to be refreshed very month (I think!).

When I first did it for my Father you still had to go into the bank to register and all the pages were taken away and photocopied . The silly moo took the document, left one of the pages on the copier and I didn’t notice until I went into another bank to register. Very luckily the bank was only a few doors down from the first one!

No you don’t need to refresh. You generate an access code for the financial institution on the office of the public guardian site. Give the access code to the financial institution (plus any id or documents they want). The financial institution then has to view the access code within a month, before it expires. If it does expire, you can generate a new one. I’ve only had to generate a new one once, when the financial institution cocked things up!