"Educational" experience yesterday which will sound familiar to a lot of you.
Not an elderly relative, but a disabled friend who now cannot see or use half her body (her cognition is somewhat fragile too).
She decided- with less than a day's notice - to join a regular lunch meetup ... in the middle of a shopping centre (not in a cafe on a street), with absolutely no mobile phone signal.
Turned up, only half an hour late! pushed by the driver of a wheelchair taxi (so far, I am surprised but impressed!).
It then turns out that a different driver is booked to pick her up ... two hours later... When normally we have all decamped to a coffee shop with comfy chairs. However we all politely wait, on the increasingly hard cafe chairs, and of course no driver appears.
After 20 more minutes I extract the name of the taxi firm, and via the miracle of widely known WiFi passwords and WiFi calling on my phone, talk to them.
While she protests.
Loudly.
I confess I told her to be quiet (so I could hear them).
You all will be unsurprised to hear that the firm had failed to brief Driver Two to pick up the blind disabled wheelchair using customer from where Driver 1 had left her, and had just ... sat outside the shopping centre for ten minutes, phoned, failed to get through (because there is, no matter the network, no mobile signal in the shopping centre and never has been) and then fucked off to do a school run booking.
The replacement driver, I was told, was "10-15 minutes away".
"taxi driver time" though... :[
We ended up stationing people at both entrances to the shopping centre - it was bloody freezing - to ensure Driver 2b didn't get away!
Ok so this is not ideal, but the worst thing was her telling us not to do this and then doing the I-am-going-to-cry face, because... because...because...her friends were actively taking steps to avoid their blind disabled friend being abandoned on her own in a closed cafe or on the freezing street?
My OH, who is normally, how shall I put it, less brutally frank than me, but was left with her while the rest of us were out taxi spotting (the ones who didn't have other stuff they needed to get to), actually told her she was being unreasonable. Which is pretty strong for him.
In the end she was picked up an hour late.
I am particularly aggravated because it was all too close to when my elderly relative stuck her head in the sand about her tax affairs and then sat there weeping while I, you know, sorted it for her.
God forbid they go, "Oh dear, I have been a bit unwise, thank you so much for helping to fix this," eh!
Thanks for letting me vent.
I know she's been dealt a shit hand. I am still fond of her regardless. But...