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Original poster

Refunding a buyer, wants cash, rather than paypal.

42 replies

SparklyGothKat · 19/08/2008 00:21

Have had a message saying the buyer is unhappy with an item and she will be dropping it to my house on friday but wants a cash refund. can I do this or does it have to be via paypal? I don't mind giving her a cash refund but will I be able to get my fees back if I do this?

OP posts:
nappyaddict · 19/08/2008 02:31

no you won't i don't think

sunhappy · 19/08/2008 02:55

If she paid via paypal then only refund thru paypal, or else she will pick up her cash then go home and open a paypal dispute and get her money back twice.

ninedragons · 19/08/2008 03:11

Sunhappy is absolutely correct. Don't do it.

nicolamumof3 · 19/08/2008 06:31

yep was just going to say what sunhappy has. paypal refund only, its safest for you.

Flightlite · 19/08/2008 06:46

Depends, did she collect the item initially? If you have online tracking to prove it was delivered to her she couldn't open a dispute and win as she has no proof it was returned.

Well I say that but y tracking didn't work last time I claimed through paypal, and they still refunded me - I'm not sure why RM didn't get a signature.

Original poster
SparklyGothKat · 19/08/2008 13:29

grr was tired when I read her message, its not a problem that I can sort out, she thinks that the carrycot holder is a lever for the braking system, and she thinks the carrycot has a hoop missing, but she must be putting it wrong.. as it doesn't have a hood you use the pushchair hood as a hood..

OP posts:
Original poster
SparklyGothKat · 19/08/2008 14:38

I couriered it to her, she wants to drop it off on friday.. She can't open a dispute if she has no prove its been returned can she?

OP posts:
Dropdeadfred · 19/08/2008 14:42

mail and tell her that you will refund her via paypal...it protects you both. DO NOT give cash.

CarGirl · 19/08/2008 14:49

Tell her you will refund her paypal there and then, ie on the pc whilst she is there but you will do not cash because you only refund by the method paid in the first place.

I wouldn't risk it tbh.

Original poster
SparklyGothKat · 19/08/2008 15:00

but I don't have it in my paypal, all money got transferred to the bank..

OP posts:
CarGirl · 19/08/2008 15:02

what is your paypal account linked to - your bank? It will take it out of your bank account.

chipmonkey · 19/08/2008 15:13

Sparkly, I would be very careful about this. Why should she want cash when she paid by Paypal?

Original poster
SparklyGothKat · 19/08/2008 15:21

misdee is going to transfer the money to me, and i will do a refund via paypal, then pay misdee back out of my bank

OP posts:
Piffle · 19/08/2008 15:23

don't dare refund til you've got it back sgk!

Original poster
SparklyGothKat · 19/08/2008 15:29

oh she wont!

misdee

OP posts:
Fimbo · 19/08/2008 15:33

Can't you show her how it goes together when she comes on Friday?

Original poster
SparklyGothKat · 19/08/2008 15:34

am going to refund her when she arrives with my buggy, she is returning it because it wasn't what she thought it was going to be

OP posts:
Original poster
SparklyGothKat · 19/08/2008 15:35

she thinks that it wasn't worth the money she paid for it, its a rare mountain buggy in cream, and because it doesn't have the single brake system, she isn't happy

OP posts:
CarGirl · 19/08/2008 15:55

What a nightmare! I hope it all gets sorted out, sounds like she doesn't know enough about mountain buggies and european & british standards etc.

Original poster
SparklyGothKat · 19/08/2008 16:07

Its a holland import, which has the British standards sticker on it. So must compline with BS. Its really lovely, but I have an urban and I know its very rare to have one in cream, but she just seems intent on returning it. I phoned her to see if I could help her with the setup but she wasn't interested. I believe she has buyer remorse

OP posts:
CarGirl · 19/08/2008 16:12

Well to have the latest BS standard 1997 (not the earlier year) it has to have linked back bakes.

Yes it does seem like she is having buyers remorse

Original poster
SparklyGothKat · 19/08/2008 16:15

it has a 1996 BS sticker

OP posts:
Piffle · 19/08/2008 16:17

she should have emailed prior to buying it then...
Hope you sell it on again ok

CarGirl · 19/08/2008 16:20

Well if it doesn't have linked back brakes they are either broken or it has been illegally stickered because 1996 is the correct year but the linked back brake thing is part of the condition of that british standard. (I am such a saddo knowing too much about pushchair BS 1996!)

nappyaddict · 20/08/2008 01:29

so what is wrong with the brakes .... don't understand!!