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Original poster

Seller not communicating

27 replies

StillWantingADog · 14/05/2023 08:37

seller had an item I wanted, auction ended Wednesday

ahead of it finishing I messaged seller asking if collection would be ok- because I noticed they were in my postcode area. This would mean I could avoid the postage fee. I didn’t hear back, but fair enough this was only a few hours before the auction ended so I bid anyway and won.

I am fine to pay for postage, I just thought it would be easier to collect and probably less hassle for the buyer. I have done this before from a sellers point of view several times, and sent them an invoice with readjusted price which they’ve then paid in the normal way, no hassle organising postage, happy days. Never requested this as a buyer though.

angway I have heard nothing despite four days passing and two friendly follow up messages sent. I just don’t understand why he has ignored my messages but also seems to have ignore the fact that I haven’t paid.

to be honest I don’t really want to pay him at all if he can’t communicate with an honest question- a “sorry no” would be perfectly fine.

either way I need the item by the 26th -
there are quite a few others available

seller has 100% feedback but not that much- about 20.

what do I do next? Pay up and hope he sends it?

OP posts:
Original poster
StillWantingADog · 14/05/2023 18:55

Hopeful bump

OP posts:
Violinist64 · 14/05/2023 19:11

Just pay and have it sent to you. You cannot renege on your promise to pay. There could be all manner of reasons why he has not replied to you.

drpet49 · 14/05/2023 19:14

I wouldn’t trust the seller if he cannot even be bothered to reply. Raise a case with eBay and buy off someone else.

TheFormidableMrsC · 14/05/2023 19:19

I understand where you're coming from but in reality you've no idea what's going on in his life. Maybe he's had an accident, maybe he's ill. I think I'd just pay and let him send it and if he doesn't you'll be refunded anyway.

filka · 14/05/2023 19:35

drpet49 · 14/05/2023 19:14

I wouldn’t trust the seller if he cannot even be bothered to reply. Raise a case with eBay and buy off someone else.

I don't think you can raise a case if you haven't paid. I think you have to pay the postage and hope he sends, then leave negative feedback for communication.

Original poster
StillWantingADog · 14/05/2023 19:39

filka · 14/05/2023 19:35

I don't think you can raise a case if you haven't paid. I think you have to pay the postage and hope he sends, then leave negative feedback for communication.

Show quote history

I think this is what I have to do

OP posts:
Thelnebriati · 15/05/2023 10:43

You've repeatedly asked for something that isn't included in the listing, so you have no right to keep messaging him asking to collect, or to leave negative feedback.

ZeroFuchsGiven · 15/05/2023 10:46

Thelnebriati · 15/05/2023 10:43

You've repeatedly asked for something that isn't included in the listing, so you have no right to keep messaging him asking to collect, or to leave negative feedback.

This!

Original poster
StillWantingADog · 15/05/2023 10:49

Thanks all. I paid for it last night. Not heard anything still.
fingers crossed he just sends it and that is the end of the matter.

OP posts:
Original poster
StillWantingADog · 15/05/2023 10:49

If he despatches quickly then agree no need to leave negative feedback

OP posts:
pecantoucan · 15/05/2023 10:51

I had someone get funny because I said no to collection so I don't respond now the option isn't given. If it was an option it would be there. I use royal mail for a reason I don't want strangers coming to my house.

pecantoucan · 15/05/2023 10:52

StillWantingADog · 15/05/2023 10:49

Thanks all. I paid for it last night. Not heard anything still.
fingers crossed he just sends it and that is the end of the matter.

They still have 3 days to dispatch if thats what they said. I never understand people who leave negative feedback if its dispatched within that time frame

Original poster
StillWantingADog · 15/05/2023 10:55

pecantoucan · 15/05/2023 10:51

I had someone get funny because I said no to collection so I don't respond now the option isn't given. If it was an option it would be there. I use royal mail for a reason I don't want strangers coming to my house.

Fair point.

i sell/give away a lot of stuff on fb and have people turn up all the time.
I wfh which helps.
I find it easier than faffing with packing up and posting but appreciate not everyone thinks that.

OP posts:
Original poster
StillWantingADog · 16/05/2023 08:34

So I paid on Sunday and still radio silence and no news about despatch

when can I cancel/apply for a refund?

I can’t see anything on the original listing
about dispatch timescales.

looked at his feedback, is not plentiful but all good. How very strange.

OP posts:
frenchcheeses · 16/05/2023 08:39

He might think you're a scammer because I think if you collect when the listing was for delivery, then he wouldn't be covered by EBay/PayPal etc if anything goes wrong.
So maybe he's wary of dealing with you.

Original poster
StillWantingADog · 16/05/2023 09:05

frenchcheeses · 16/05/2023 08:39

He might think you're a scammer because I think if you collect when the listing was for delivery, then he wouldn't be covered by EBay/PayPal etc if anything goes wrong.
So maybe he's wary of dealing with you.

Fair point but I have now paid! What issue would he have now?

OP posts:
Thelnebriati · 16/05/2023 11:03

Just be patient. Don't cancel or ask for a refund yet, ebay will step in when he fails to mark the item as dispatched.

Soapyspuds · 16/05/2023 13:13

I don't think you can raise a case if you haven't paid. I think you have to pay the postage and hope he sends, then leave negative feedback for communication**

Personally I do not feel that is appropriate here. IF the seller had agreed to cash on collection then yes, negative for communication would be appropriate.

The seller never agreed to cash on collection. OP will need to pay for the item and wait for it in the post like any other purchase.

Maybe they have not been monitoring their messages and are only checking to see if the payment has been made.

Original poster
StillWantingADog · 16/05/2023 13:27

@Soapyspuds
I have paid and still no communication
at this rate he will be getting negative feedback

OP posts:
Soapyspuds · 16/05/2023 16:52

I have paid and still no communication, at this rate he will be getting negative feedback

I sell and buy a few things. There is no need for any communication as long as they post it out. Ideally he should reply, but not really essential.

Original poster
StillWantingADog · 18/05/2023 12:31

Update I paid on Sunday and I still have no dispatch confirmation.

Pretty pissed off tbh because I'm now going to have to order another one as needed for my son's birthday next week.

At what point does ebay intervene? There is no promise to despatch within 3 business days or anything which I am pretty sure i have in the past promised to do when selling. There is however estimated delivery Estimated between Mon, 22 May and Thu, 25 May. I can see no way to cancel at the moment. Will that change at any point? Google suggests in theory they have 30 days to send.

OP posts:
Original poster
StillWantingADog · 18/05/2023 12:31

Thelnebriati · 16/05/2023 11:03

Just be patient. Don't cancel or ask for a refund yet, ebay will step in when he fails to mark the item as dispatched.

when will this kick in? Its been 4 days since I paid. I can't be patient as I need it by next thursday at the latest.

OP posts:
Honeyroar · 18/05/2023 12:34

If you go to message him and click on I haven’t received my item I think it tells you how long before EBay will step in (might be a week or so). I feel for you, I’m having issues with a seller myself.

Original poster
StillWantingADog · 18/05/2023 12:39

@Honeyroar
thank yuo for this I just did and I get the below. Which isn't very helpful. I have messaged very politely and said please either dispatch today or cancel the order.

I didn't receive my item
Your item may still be on its way
The estimated delivery date for this item is May 18, 2023

My item has not arrived. What happens if I don't receive my item?
If you don't receive the item by the delivery date, just request a refund or more information from the seller. We're here to help if you and the seller can't resolve the problem.

OP posts:
xsquared · 06/06/2023 20:20

Did you get this resolved op?