I bought a buy-it-now item on Saturday on a listing that included £15 for myHermes door-to-door service. I asked if the seller could possibly send it that day. She said no as they were moving but would send it first thing Monday. Fine. I got an email from Hermes saying it had been sent but the tracking didn't work. I contacted the seller to ask whether she could help with the tracking info, and she said she had changed it from Hermes to 'another courier' as the labels wouldn't print and I should receive it by Friday. I emailed back saying that a four day untracked courier wasn't what was advertised and we should agree revised arrangements.
AIBU? Should I pay less than £15? I'm annoyed I won't get the item 'til Friday, but as the listing was due to end on Wednesday, the delivery date was estimated between 12-16 Sep, so I'm sure she thought that was within the timeframe and therefore ok. But it's not when the item actually ended on Saturday, right? And £15 is a lot for an untracked, 4 d service IMO.
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Changing the shipping without asking me or reducing the price
3 replies
jaffajiffy · 11/09/2013 10:24
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