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Original poster

Courier delivered item when I was out - but no parcel here!

28 replies

dizzyday07 · 06/12/2012 22:47

I have been waiting for over a week for a package to be delivered. Emailed seller (a business) to ask when and by what method posted. The reply this evening is : Your order was delivered by hermes on the 03/12/12 at 14:12 delivered to porch.

We don't have a porch! There was no package and no card through the door.

What happens now? Can I claim Not Received if they have proof they delivered - although I haven't signed for it?

OP posts:
Floralnomad · 06/12/2012 22:56

This happened to my mum a couple of weeks ago ( not from ebay, but Hermes) . The company said that the courier had said that the parcel was left on the back porch . There is no back porch and you can't actually get to the back of the house without going through the garage so not possible. As there was no signature it's not our problem its theirs. Obviously their couriers are porch obsessed!

fergoose · 06/12/2012 23:09

ask for tracking no & signature & state you have no porch?

sixlostmonkeys · 07/12/2012 09:48

What is it with Hermes?! Last week the Hermes guy walked past my door (didn't knock) and put my parcel in the bin. He put a card through the letter box telling me it was in the bin on the way back. Would have been much easier to just knock, and give me the parcel.....

Try to work with the seller on this. Explain the situation and tell the seller you will do all you can to help them sort it out. Technically the seller is responsible for getting a parcel to you, but you may have to work hard at getting them to co-operate as they may take the attitude that as they have 'proof of delivery' they don't want to help.

Don't suppose one of your neighbours has a porch?

Original poster
dizzyday07 · 07/12/2012 11:37

I have messaged them sp will see what they say. Reading the feedback they have received since I ordered it seems like quite a few customers are having trouble with the couriers!

OP posts:
Original poster
dizzyday07 · 10/12/2012 11:41

They replied - after 3 days - stating they will check with the courier and can I please wait 24 hours for a reply!

I have raised a dispute with Ebay. They replied with tracking number and stating delivered to porch, I replied again we have no porch, they have replied stating they will check with courier!

I've had to buy a replacement product elsewhere as I needed it to complete an order so just want my money back!

OP posts:
fergoose · 10/12/2012 11:44

have they given you the tracking number?

fergoose · 10/12/2012 11:44

ignore me - I didn't read properly. the tracking number - what does it say when you track the parcel?

fergoose · 10/12/2012 11:46

Does it give a postcode/your address or a depot - is it worth you contacting the courier yourself. Because if the tracking shows delivered at your address ebay will not refund you.

If you paid by credit card or verified by visa bank card you may be able to do a chargeback to get your money back. I hope the seller is decent.

Original poster
dizzyday07 · 10/12/2012 12:05

On the Hermes website you have to add tracking number and post code to pull up details which it does but there is no indication of house number - so in theory it could have been delivered to any house on the street to still be valid with the post code!

OP posts:
fergoose · 10/12/2012 12:09

this is the trouble though - ebay will be given tracking to show delivered and even though you haven't got the item they won't refund you

can you contact Hermes yourself? Twitter may be good

louistheseventeenth · 10/12/2012 12:14

I have posted two parcels for work with Hermes that went the same way.

Both were recorded as delivered by Hermes with exact times like 12:41 as if they had definitely done it, on one occassion they stated 'left in porch' on another they stated 'left by the right hand side of front door'

Neither parcel was received.

Work had to pay to replace contents and re-sent both parcels.

Hermes refused to refund or trigger the (paid for) insurance on the grounds that their small print state that when the driver completes delivery by entering the time and delivery position of the parcel, it has been sucessfully delivered.

So I suspect the poor ebay seller will have to refund or replace you and have no recourse with Hermes.

I consider them utter charletons for this sort of behaviour which is very far from unusual.

fergoose · 10/12/2012 12:46

the ebay seller will not be forced to refund by ebay though as they do have proof of delivery - I think in this case unless the seller is decent the buyer will be the one out of pocket sadly.

allotmentgirl82 · 13/12/2012 13:18

I had this same problem, but i bought through amazon not ebay. The card shoved through the door stated parcel in porch, we don't have a porch. We looked outside and it was nowhere to be seen.
I rang up amazon and they refunded the money, hopefully the seller will do the same for you.

Original poster
dizzyday07 · 13/12/2012 14:45

Apparently I have to complete some declaration so that they can pursue a claom with the courier

BUT I've just realised that on the order details it states Royal Mail 2nd Class Standard as the delivery method. A courier is another option available which didn't get automatically selected when I paid

SO am I in a better position now as they haven't sent by the specified method?

OP posts:
fergoose · 13/12/2012 15:10

makes no odds at all. The courier may have been cheaper than royal mail.

Original poster
dizzyday07 · 13/12/2012 16:47

Cheaper for them Fergoose?

The postage options for the buyer are:
£1.95 - Economy Delivery (Royal Mail 2nd Class Standard)
£1.95 - Economy Delivery (Other Courier 3-5 days)
£4.95 - Express Delivery (Other 24 Hour Courier)

OP posts:
fergoose · 13/12/2012 16:57

may be - I dunno. You paid for 2nd class but they sent via a courier at their expense?

LineRunner · 13/12/2012 23:50

I am sending something tomorrow via MyHermes.

As a seller I will tick the box to obtain a signature, because that's what I'm meant to do.

For £1.20, it really is worth it.

Original poster
dizzyday07 · 14/12/2012 21:12

The saga continues. It's now been over 2 days since I was told the Declaration Form was being emailed to me!

OP posts:
LineRunner · 14/12/2012 22:23

Tell the seller they have failed to deliver.

Mokhan65 · 21/05/2017 18:18

Guys can anyone help me out or been through the same situation what can I do to resolve this issue.
On 3rd of this month I bought Xbox one through eBay, hermes drive left card without knocking or ringing my door bell, on card it says NEAR BIN.
My bin is on footpath right ops. To bus stop where people walk all the time,
On tracking Jeremy's website I've found my parcel is delivered and signed which obviously not moment Deiver just used my initial for fake signature,
I informed eBay and seller but at the end I lost my case eBay says it's delivered case closed.
Hermes says if I got any issues talk to seller and he needs to talk to them.
End of the story is I lost my money for nothing
Where I go what I do, it's like Buyers has no rights
Pleas help

19lottie82 · 21/05/2017 21:42

Small claims court.

viques · 21/05/2017 21:49

Mokhan you would get more replies if you started your own thread rather than trying to revive a zombie thread from 5 years ago !

nauticant · 21/05/2017 22:24

I agree although like 19lottie82 the options really are losing your money or the small claims court.

Rosemarielane · 20/04/2018 15:05

A courier left a card through the letter box this morning saying we were not in (this was before 8-30am). We will not be able to take a delivery before 9 am. Could the courier trying tomorrow deliver after this time please

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