Sainsburys - update.

[SerendipityJane]

No email received, despite being carer to a vulnerable person. (Although Twitter reveals that some non-vulnerable people have got an email to their puzzlement).

Engaged for past 6 hours. (Yes, engaged. No queue).

Ignored on Facebook

Ignored on Twitter - where it transpires a lot of people are having issues with this. I'm lucky enough to be able to use the telephone, but as some people have noted, the "phone only" option excludes some people with disabilities.

Looks like a store visit is called for ... after I was told on Saturday that my charge clearly "doesn't need any proof" as they are in a wheelchair.

Rant over, blood pressure lowered. Stay safe all.

I am thinking that this is n o less of a mess than it was before.

Same for me. Classed as vulnerable and not identified by Sainsbury’s as such (how they would know this based on my shopping I don’t know!) no joy trying to call them - 167 calls so far and engaged constantly. No response on twitter.

Following in case anyone manages to make contact. It's a shit show.

My parents have managed to sort a delivery for tomorrow and another for a week later. They have asked to be listed as vulnerable and this was accepted. One is over 70 the other a blue badge holder.

I received an email yesterday saying as I'm in the vulnerable group I'd get an email in the morning and then could book priority shop online.

No email today and can't get through on 'phone!

I agree with their actions, but it is obviously inconsistent.

I have tried hourly since 8 am
I use a wheelchair full time
Can not get through constantly engaged ☹️

Evidence of my fun filled day today

Managed to get through.

Had a nearly 2 minute recorded message that basically told me to sod off - just read out the website address, opening hours, said there was no point in speaking to customer services, then hung up.

So save your dialling fingers.

Same^^

I went to sainsburys after work today (I'm a key worker). Last week nothing on the shelves today very well stocked. The staff said they think panic buyers have stocked up now. Hopefully this will impact online ans you'll get your stuff too

Oh - also missed they replied to me on FB messenger saying "Call this number ...."

How do they know you are in the vulnerable group? I keep seeing people mention emails from Sainsbury's, but how on earth do they know who to email?

How do they know you are in the vulnerable group?

Tarot cards ? Tea leaves ? Goat entrails ?

I keep seeing people mention emails from Sainsbury's, but how on earth do they know who to email?

Black magic ?

All they've done is caused even more anxiety (in people that can ill afford it) by announcing this with no support.

Be curious when (if ?) I get through what they do to register people as vulnerable. If it's "we take it on trust" then I'd be unsurprised if they suddenly discover that 110% of their customers are vulnerable.

Been unsuccessfully trying to get through all day.

It's a great idea, but having the capability to respond to people who are concerned should have been put in place before making the announcement.

Apparently it's people who have called their vulnerable shoppers' helpline in the past. Whether this is a real thing is another matter.

got a little further this time. After the nearly 2 minutes spiel, it dropped to a menu (clearly unamended for the current situation).

After guessing which option might lead to the least useless person, I got another recorded message telling me to sod off.

If there are customers who aren't able to use the phone, wanting to register, all I can say is you are lucky . Sainsburys ignorance of equality legislation has spared your mental health a little.

DH went to Sainsbury’s today and even managed to get loo roll! He said things seemed much more sensible.

@RainMinusBow

Same happened to me.
I logged onto my account at 8am this morning and there where slots available for tomorrow, but nothing further into the week.
I am in Kent.

Following.

Apparently Sainsbury’s is working in partnership with the government to identify vulnerable people. I’m not 100% sure what that entails, I assume people who have been identified as vulnerable by the NHS or are in receipt of certain government benefits etc, and whose details correspond to a Sainsbury’s online account

Frankly though, if you’re a carer to a vulnerable person, I don’t think there’s an automated way of highlighting your personal account? Whereas they many be able to automatically highlight the vulnerable person’s account. Sainsbury’s doesn’t know your personal circumstances.

Someone mentioned on another thread that it was data held by Sainsbury's already, so the helpline or if you have had prescriptions from them may be correct, although obviously that in itself is discriminatory as not everyone can access those. They shouldn't be in collab with the government and sharing data as it's not a gobernment led initiative; they have decided to do it as a commercial enterprise.

Apparently Sainsbury’s is working in partnership with the government to identify vulnerable people. I’m not 100% sure what that entails, I assume people who have been identified as vulnerable by the NHS or are in receipt of certain government benefits etc, and whose details correspond to a Sainsbury’s online account

The problem here is that the person I care for does not have the online account. I do. Now I am supposed to be registered as their carer (certainly with local GPs, social services etc) but who knows ?

Given that we are dealing with vulnerable people here, a few more hours testing and knowing how the system was going to cope with all permutations of input would have been well spent, rather than (as this thread and Twitter are showing) actually managing to add to vulnerable and elderly peoples distress at this time.

I've worked with several big to massive companies these past 30 years. I know when the marketing department are running a plan, and when the operations team are running a plan.

Apparently Sainsbury’s is working in partnership with the government to identify vulnerable people. I’m not 100% sure what that entails, I assume people who have been identified as vulnerable by the NHS or are in receipt of certain government benefits etc, and whose details correspond to a Sainsbury’s online account

I bloody well hope not. I absolutely do not consent to my details held by the government agencies to be passed on to supermarkets