WIBU to send a complaint about this aggressive text message?

[TheNamesJames]

I have just received this from my GP (and yes, it was recieved in capital letters, I haven’t edited it):

COVID-19: FOLLOWING LATEST GUIDANCE, Edited out MEDICAL CENTRE WILL BE OPERATING A TELEPHONE CONSULTATION ONLY SERVICE. ONCE YOU HAVE BEEN ASSESSED, THE CLINICIAN WILL DECIDE IF A FACE TO FACE CONSULTATION IS NEEDED. WE ARE WORKING HARD TO PROTECT OUR PATIENTS AND STAFF. IF YOU HAVE AN APPOINTMENT BOOKED IN THE NEAR FUTURE, YOU WILL BE CONTACTED, DO NOT ATTEND THE SURGERY.THANK YOU FOR YOUR CO-OPERATION.

Is that unnecessary and rude? I haven’t even seen a doctor at that surgery since eleven months ago, it’s not like I’m hounding at their door every day and a walking risk.

I get that it is important and needs to be clarified but wtf, does anyone else think it’s really rude to send spam messages to random people in that tone of manner?

It's a standard message all patients of the surgery will have received.

Grow up

You misunderstand what spam is. Spam is unwanted and unasked for email with no benefit or purpose to you, sent to a large group of people.

The text from your surgery was a mass communication which is different - it served a purpose, was legitimate and was only sent to the patients registered at that surgery.

If you have an issue with mass communications then I presume you don't listen the radio or watch TV?

Jesus fucking Christ OP. Get over yourself. Have you really got that little to occupy your mind?

I know a GP who has finished her mat leave early, returning to work because of the GLOBAL PANDEMIC, she has sent her DC including the baby who is still breastfed, to her sisters house as she and her husband are both frontline and can’t mind the kids now, and this is the sort of shit you think is acceptable to throw at them??

You are pathetic, truly pathetic.

I KNOW that. That’s why I called it a spam message in my OP... because they sent the same message to everyone on their list

If you don't want to be kept up to date with accurate information from your medical centre then just ask them to remove your phone number from your account the next time you're in.

How would you rather they contacted everyone? Would you have preferred them to take the time to explain it to everyone who called in and who turned up at the surgery door?

It is in capital letters because it is URGENT and to ATTRACT YOUR ATTENTION. The text was perfectly worded, not aggressive, and like all texts or notices that are urgent, and in capitals to attract your attention. The same as traffic signs are in capital letters. The same as any notice with very important information stuck to office walls/doors are almost all universally in capital letters. It is how people in English and elsewhere around the world communicate. How have you not noticed this? Are you new to the UK/English as a second language?

Any notice/text/letter/email will be in capital letters if it is information that is critical. It is DESIGNED to get your attention. All capital letters normally mean urgent/critical important information, it is not 'aggressive'. I feel you are either playing with us for the Daily Mail or something, or new to the English speaking/western world. If it is the latter, I apologise. But capital letters has been done for centuries for important information. I would not expect a Doctor's Surgery to be so unprofessional that they'd send a text with critical and urgent information in lower cases which is easily ignored. By default in the English language, it is sent in all capitals and is meant to be seen immediately.

Oh get over yourself it's a fine message

I KNOW that. That’s why I called it a spam message in my OP...because they sent the same message to everyone on their list

And yet you clearly took it personally?

From your OP....

I haven’t even seen a doctor at that surgery since eleven months ago, it’s not like I’m hounding at their door every day and a walking risk.

Ffs it is not spam

It is an official warning/information txt to all patients regarding the rules put in place to deal with the current global pandemic

It doesn't have a tone, you have a tone!

Infact I don't know why I'm bothering. You don't seem to have the capacity to see beyond your own thinking.

It is just a message that is sent out in bulk. at the present time, we should be appreciating our g.ps, ambulance drivers, doctors in hospitals as they run towards the fire when everyone runs the other way. Your GP has a very high risk of catching it just because of their being there in surgery the first stop for anybody who has any illness. Many of them will die before this is over solely because they carry on helping us when most people would say F that im out of here. Credit where credit is due.

Fucking hell, please tell me you are taking the piss, OP?

You were seriously thinking about complaining? At a time of national crisis? When our health service is overstretched? Sure. Crack on. Idiot.

Are you thinking it's rude because it's all in CAPITAL LETTERS (i.e. shouting)? Or is there another reason?

At the moment I'd imagine that all health centres and points of entry into the health service are under unimaginable stress so if that was at the top of a letter or notice that was posted up, I'd read it and take heed of it.

OP. Thanks for giving us an easy vote this am. I suppose this is the inevitable conclusion of the offended culture - offended by the perceived tone of a crucial public health message. But agree that the point has been made and OP accepted the posts, so some credit to them there and we should recognise it hasn't gone double down. Stay safe everyone

Fucks sake. You really are unbelievable. You're going to complain at a lack of bedside manner in a text?! They had to be clear and concise.

Oh and when you joined the surgery / gave your mobile number, you would have agreed to contact from the surgery. You gave them permission to contact you!

But go ahead and complain. Quick before that snowflake you're sat on melts.

It's fine, gets the message across. I would suggest they're a little busy to deal with such a ridiculous complaint.

and I agree with the others your message is offensive especially at a time like this than any spam could be - grow up and smell the coffee and stop taking things for granted because if maybe them that are fighting to save your life tomorrow.

This is a time to appreciate your family and other fellow human beings as a national/worldwide disaster is about to take place and many people will not make it including members of all our families.

It's not spam. A message asking if you'd like to pay £300 to have your penis enlarged is spam. This is public information. Important public information.

Try to be less of a Wally in future.

There is nothing aggressive about message. It is clear and frank as it needs to be.

Loon

Yabvvu.

It's a standard text that many, if not all GPs are sending out. They are limited in the amount of characters they can use, hence the abruptness.

Most surgeries are following up with a more kindly worded email.

Rude would be the response I would love to make to you right now.

The message was not rude.

Really? You’d use up a GP surgery’s time complaining about an In offensive all patient text message? Unbelievable.

I'll go against the grain and say yes, send a complaint. I'm sure all the staff at the surgery could do with cheering up and your complaint will be just the thing to give them a good laugh. As a retail worker myself I know I was talking about the most unreasonable customers I came across with my colleagues on Saturday, it helps to get you through the day.

A. It’s not spam messages to random people is it? It’s an informational method to their registered patients m.

B. Tone of manner isn’t a thing