Some low life has stolen my Xmas

[sadmum1000]

Found out today someone has hacked into my tesco account, boosted my £100 tesco vouchers to £200 , spent them and delivered to an address 300 miles away. Gutted - that was the kids presents and my experience of today - spending all day on phone- is it may be feb before getting vouchers back. I know nobody can help - just wanting a bit of hand-holding

Oh no :(

Keep on at Tesco in as many ways as you can: phone, email and Twitter. Try and talk to someone higher up the chain and really lay it on thick.

Why will it take so long to get the vouchers back? If it is fraud surely it could be more straightforward?

Gutted for you, what a shitty thing to do!

Have you been on the bargain threads? How old are your kids?

Have you called the police?

If you have an address they must be able to track them down?

How awful, Im so sorry x

oh bloody hell. how can someone do that, how 'do' you do that?

Yes told the police and no idea how someone has my password. Police said criminals are v sophisticated and have systems to work out pAssword (I thought mine was pretty damn good but what do I know)
Tesco been nice but after whole day of calls still vague as to when I can get vouchers back and if it's feb, I lose the boost option.

I've apparently bought a Hudl, a rug and a light fitting to be delivered to Reading,

If it hasn't been delivered yet why on earth aren't Tesco cancelling the order?

This happened to my mam last week - she rang Tesco and they reimbursed her straight away. They could see the points had been spent hundreds of miles from where she lives.
Don't panic!

They have the address, someone must be able to do something. I really hope they get this sorted.

Keep on at them op.

Stealing Clubcard vouchers WTAF? They must be pretty dim though to have a delivery address? Unless it's an empty property.

But if it's an empty property, who collects delivery? Police have given me a crime no but said wont action it as I have To contact their inherent fraud squad.. If I lived closer I would be checking out the house!

There's a cut off for reissuing vouchers sounds like you've missed that their only option after that is to give you a gift voucher. Or that was how it was when I worked in there call centre when I was at uni. They also sometimes used to do an extra run at the start of December, but not every year.

Keep pushing the hardship line & hope for a gift card.

Thanks scariest. will phone again
tomorrow.

People try all sorts - it could be a member of the Post Office or a Parcel delivery service who could just give an empty address for example.

Hope you have some luck tomorrow.

Hi do you have cpp or similar? Would be covered through that if so? X

You should ring the local Reading police station, ask them to check the address out.

Go to your papers with your story and Tesco will give you lots so they get good publicity in run up to Christmas.
Worth a try.

It's awful how common this sort of thing is in the run up to Christmas.

Contacting them on twitter is very public and they may be more keen to help you out before christmas.

I have a friend who works at Tesco bank and apparently this happens all the time.

Sorry, not very helpful.

How awful :( I agree with tweeting them. Hope it gets sorted for you ASAP.

I am so sorry this has happened to you :(

To be honest I am absolutely disgusted about how many times this has happened to people, and how Tesco seems to be doing nothing to beef up security measures!

Surely Tesco should at least try to contact the person who has placed the order, they always ask me for a telephone number, even for store pickup orders. It may be a case of someone mistakenly thinking they had logged into their own account and not realising. I did this once somehow, though not with Tesco but noticed the error straight away. I know I'm being optimistic but I can't believe a person would do something like this on purpose

Any results?

happened to me a couple of weeks ago, Tesco less than helpful - Good Luck