So DH calls sky, at 5p a minute. They try and fix it from their end, not working. We try from our end, not working. So we ask if we can get a new box, we can upgrade to the next box and get a different package (with the kids channels that we didn't have so something we would have done anyway) so we upgrade and get a good deal.
Bout an hour later DH accidentally pauses tv, we both groan as that means we'll have to reset the sky again BUT it works!!!!!!
Bloody typical that we've shelled out for a new flaming box 