OK. Am STILL WAITING for a parcel that was guaranteed delivery yesterday. Have rung the depot numerous times to try to find out where it is and what's happening (and whether they were redelivering on the promised AM redelivery. They weren't...).
On last phonecall, having finally had enough with the patronising attitude of 'if your parcel hasn't been delivered, tough', yes I shouted at the guy on the phone ('execrable service' and 'parcelfarce' might have been mentioned ). And yes, I realise I shouldn't have shouted. But seriously. All they needed to say was 'sorry, we'll sort this out', rather than having a basic attitude of 'well you can't expect us to deliver everything now can you? So it's guaranteed. So what?'. Anyway, I'd requested a manager ring me back, and he did, but when he put down the phone and went to speak to his staff/driver to find out what was happening, I heard myself being referred to in fairly uncomplimentary terms ('proper screamer' being one). Then the manager rang the driver and told him I 'had the painters in and was going mad'. I pointed out gently that I'd heard every word. No apology. Just 'well they get shouted at all the time'.
So. WIBU to then ring the MD's office and put in a complaint about the staff? I mean, FFS. We've all complained about an awkward customer before but you don't fucking do it in their earshot, do you...
And there goes my swearing cherry on mumsnet...