to think that the 'art director' of this well known chain of hairdressers is a twunt?

[Restrainedrabbit]

we are very low on funds at the moment - job finished next week so no money for luxuries at the moment. So when I saw a notice in the window of this hairdressers saying guinea pigs wanted for training stylists to practice cuts/colours/highlights on I thought I'd go in and volunteer. Woman on reception says 'ooh yes you have long hair you would be perfect, are you willing to be adventurous?" I reply that yes I would and prior to small people making an appearance I was quite with it as it were . She trots of to get the self appointed fart director who comes down stairs looks me up and down and says am I aware that this salon is at the cutting edge of fashion and styling and maybe I should try elsewhere Am I unreasonable to feel a bit embarrassed and humilitated and wanting to shove a pair of 'cutting edge' scissors sideways??

What is worse is that this chain have cut and coloured my hair for nearly 12 years now, they've just lost my custom

They're crap anyway. I stopped going to T & G after (on seperate visits to the same branch):

• Stylist was late for my appointment, I was heavily pg at the time and they left me to wait standing up, didn't offer me a chair.

• Cocked up the bleach for my highlights, had to get them to wash it off early as it was burning my scalp

• Insisted on thinning my hair when I kept telling them not to as it looks shite

• But the tin lid was when I was sat reading my book and camp male stylist came over and said "ooh, look at you, reading your book" I was like wtf?

Don't take it to heart- he probably meant that they were going to do some outlandish cut that you would really have to be some sort of twenty year-old fashion student to remotely contemplate because it would look ridiculous (even on them, but at least they won't care). He obviously has the social skills of a gnat, but I doubt it was actually supposed to be a reflection on your inadequacy. I would still complain though- communication skills and an ability to put the client at their ease are probably something a fifteen year old trainee is expected to have mastered.

Def write to the head office - they've always been stuck up their arses. T&G may have originally been cutting edge but they're a fucking frnachise for gods sake, nothign special.

Oh, just remembered, they also once did that "who cut your hair last time?" thing, I took huge pleasure in saying "you did"

Art Director is top dog

rofl at "ooh, look at you, reading your book"

YANBU, what a twunt.

I took DDs into a branch where we used to live, and after they had trimmed their hair they tried to charge me £25 each

posie which college? You are in the same town as me aren't you?

oh yes, lol @ reading book

Cheeky git.

They know better round my neck of the woods. I look every one of my significant number of years and always go along looking ruddy scruffy (no point wearing nice clothes when they are going to be covered in hair - those brushes do NOT get it all off). Never had any snide comments.

LMAO @ the reading a book and 'who did your hair comment'!!

Posieparker, can't believe you had such a faff over highlights. At my lovely local salon they redid my highlights for me with no fuss and very good grace when I wasn't happy once. They are wonderful, and I wouldn't go anywhere else now Chain salons can be so up their own arse!

Toni & Guy are shite. Their moron of a stylist mistook my flaky scalp (which I'd already told her about) for nit eggs and announced it in a HUGE voice all over the salon, tutting

"You really should TELL me if you've got headlice, it's NOTHING to be ashamed of, now I'll have to sterilise ALL my combs(wtf?)"

She was so definite she made me think maybe I do have nits and I crept out of there feeling really awful - went home and got SIL (nit-finder general) to go through my scalp - nada.

Never went back.

(Mind you, I've got curly hair that I actually wear curly, which wannabe trendy hairdressers seem to regard as making you some kind of saddo anyway.)

I was told recently that they had to open a T&G in Geneva, as the Brits could not find anyone to cut their hair properly.

Ahem. We have hairdressers in Switzerland, you know.

YANBU, send their HO a letter.

Cutting edge of fashion? Whatever mate. Is that why all the models look like they've leant a little bit too far over the shredder at work?

I think I would have said in a very sweet voice, 'DO you know, you are right. I think I'd be better off finding a hairdresser who does give a damn about customer service. By the way, I'd ask your cahrm school for a refund. Byeee!'

i really hope you told twuntchops that you normally had it cut at a T&Gs...

yep, complain, tell them youve gone elsewhere and tell em why! cheeky git.

i once modelled for a saks, the stylist made the biggest pigs ear of it ever, i was only 14 an was too scared to tell him when he died it orange, left one side long and permed and chopped the other into a boyish crop. i looked like a carrot who'd had an accident with a shredder.
funnily enough i never went back. my mother (who was really scary) did, i wonder if he had to surgically remove his scissors....

sorry, charm school!
I would defo complain to head office. Who does he think he is? Hair Lord? 'The Lord cutteth and the lord turneth away...'

my (lovely) hairdresser has been cutting my hair for 15 years from trainee to technical wotsit...she went for a job at T&G thinking it would be a great move. She was told that all customers must leave with a "this season T&G cut whether it suits them or not". At which point she left the interview. I love my hairdresser!

how disgusting dosent he realise that you are a pontential customer, I expect that he would not have turned away Sheryl Crowe if she had turned up looking like she got straight out of bed.

In a very polite voice "Oh do fuck off" works wonders in a variety of situations. This would be one.

A friend of mine went to T&G for a 'treat'- they did that thing where the bits of hair around your parting are cut very short. It looked great in the salon but once she washed it at home it stuck up on end no matter what she did! "Cutting edge" = rubbish haircut.

the stylists in our Toni and Guy all have shite hair

I used to go to T&G - left as I thought their customer service was wank.

Yup. Shite hair all round.

I went to T&G a couple of times and came out with the same shite hairstyle I hadn't asked for on both occasions.

What got me was that the 'stylists' seemed to be having a fancy dress competition as to who could look the most cutting edge and avant garde. Utter, utter shite and all a bit desperate really. I wouldn't touch them with a bargepole.