ah..East Grinstead Sainsburys...
Get caught in office retrieving vital piece of gear by phone going off - pick up the phone with chirpy #Good Afternoon, this is Sainsbury's East Grinstead, How can I help?'
'Hello? I've called to complain.'
me 'yerrs?'
Woman (stressed) 'I bought some of your organic milk and the carton spilled all over the back of my car. Some of the food is ruined too! And what will it cost to valet my car?'
me>sigh< 'Please bring in your receipt, and the empty carton of milk, and we'll arrange appropriate compensation'
Woman (Verging on hysterical) - But thats not all! The other carton of organic milk spilt all over my fridge, what are you going to do about that?'
me >patient and calm tone< 'As I said, please bring in the faulty product, and receipt, and we'll arrange appropriate compensation'
Woman 'But aren't you going to come here and check that this stuff is ruined? You are happy to take my word for it? You need to come here and see!'
Me >thinking my staff have been unwatched for 20 minutes now and I will probably get a bollocking when I get downstairs and they aren't working< 'Bring your receipt to the front desk, along with the faulty product'
Woman 'But You've got to come here!!!'
Me> now desperate to end conversation without being rude, feeling heavy of limbs as the 5am start begins to tell...< 'I can't arrange a refund of any kind a your house now can I?? I'll leave your details with the front desk, bring your receipt...your name is???'
repeat this a few times before finally extracting name and phone numbe of woman.
Manage to close the conversation...leg it downstairs to find colleagues working (phew) and head to front desk to tell them that if the snottiest woman they have seen that day demands a refund of extortionate proportions from them, that they have me to blame. Resume marathon 14 hour shift....
ah. the good old days of retail.