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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To throw a wobbly at TESCOS checkout today because they would not let me buy

160 replies

NotanOtter · 07/12/2008 23:01

12 boxes of malties!

I ask you??

OP posts:
CruellaDevile · 08/12/2008 11:16

TPMW, but that's not my problem. Neither is it the OP's problem, it is Tesco's problem and they need to manage their supply chain accordingly. They have excellent stock and replenishment systems, they should just use them in instances like tihs, not restrict supply to someone wth 6 kids, that's mad.

jinglebongo · 08/12/2008 11:19

By WellOiledWench

"I often try to buy lots of value fizzy water online, but the limit is 10 bottles. But I can get what I like in store. Unfortunatley I cant carry that many with a toddler in tow! It nearly killed me when I was pg with ds1 cos I was drinking up to 12 litres of water a day."

How can you drink 12 litres a day - where you peeing constantly?

kiddiz · 08/12/2008 11:25

jinglebongo.... That crossed my mind too. Isn't too much water dangerous?

Itsjustsorandom · 08/12/2008 11:27

How strange to not be able to buy what you wanted to buy.

bronze · 08/12/2008 11:30

I'm jealous you found any to buy. Our local one seems to have stopped selling them. I had to buy shreddies at twice the price!
We do the two sale thing with pain killers. DH was due his snip and they would only sell him two packets of painkillers. They wouldnt have lasted him long enough until he could get to the shop again so he sent me in as well ( I dont drive so needed to stock up)

ThePregnantMerryYuleWitch · 08/12/2008 11:32

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ruddynorah · 08/12/2008 11:40

dear god.

it is a shop. they can have whatever rules they like. they could set up a rule tomorrow that says no one can buy more than one orange each. they can even tell you to leave if they don't like the way you are shopping and in fact issue you with a trespass notice barring you from any of their shops. they can do what they like.

we had one bloke in our local paper who organised scout camos who was up in arms that tesco wouldn't let him buy something like 300 bread rolls, 300 toilet rolls and 300 tins of beans. tesco told him to put in an order...he errr....prefered to write to the local paer.

piscesmoon · 08/12/2008 11:55

I don't see a problem with it-if you don't like their rules go somewhere else.

bronze · 08/12/2008 11:59

Witch- I know it is but its madness. If I wanted to overdose I would just go buy two packets in each shop. It just means I can't get ibuprofen for dh, paracetemol for me and a bottle of calpol for the kids when I do my monthly shop. It doesn't protect anyone just makes it harder for some people.

ThePregnantMerryYuleWitch · 08/12/2008 12:04

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loobeylou · 08/12/2008 12:10

I have had similar problems in tesco when bulk shopping for burgers and rolls for school BBQ/fair etc

The ONLY time I tried to get around the issue by ORDERING the items to be collected from the store on the day, they then phoned and said there was a "supplier" problem, and they could not fulfill the order (it was only 12 bags of their own brand frozen chips this time, have you seen how many freezers full they have!!)So I went up the store and helped myself to exactly what i had ordered out of the freezer, and they had plenty left. I was fuming!!

When they sometimes query about how many rolls i am buying, I tell them straight, what is the difference if I buy 10 then come back in half and hour for another 10, or if 2 members of the PTA go in together and buy 10 packs each?

The same tesco cancelled an order for over £600 of food for a scout camp!!. They said they were not sure it was genuine as was such a huge order and would have been very time consuming to fulfill. The scout leader went up to sainsbo's who were only too happy to provide a fleet of trollies and assistants to fill out the order with him! And it made the local papers too!!

Do they want customers or not?!

BalloonSlayer · 08/12/2008 13:06

I can see why you can't order too much water for delivery, it's cheap and heavy and is a lot of trouble to transport and deliver for the profit made.

In my local tescos yesterday there was a sign - yes there was! - saying that they would only sell 4 portions of anchor butter per person.

I asked why, out of interest. The checkout lady said that anchor was half price and that shopkeepers would buy them to sell on in their shops at full price, and then there would be none left for other buyers.

I understood it perfectly, but at the same time felt that if they don't want people will buy their products for such a purpose then they shouldn't sell them at such a low price? Goods for sale, someone wants to buy them, has the money, so what? If Tesco are selling a product cheaper to the general public than a small shopkeeper can buy that product from the wholesalers, isn't something wrong?

I went on about it so much that she regarded me with deep suspicion and said "Do you own a shop" in a tone that suggested she had put security on alert.

After all, butter is butter. And if there is no anchor you'd just get another brand, wouldn't you?

As for the shelves being empty, that often happens anyway when there is a special offer, even 20p off. Surely one person buying twelve of something is no more inconvenient than twelve people buying something they don't usually buy because it is being promoted.

duchesse · 08/12/2008 13:11

Ah, so Tesco trying to drive small shops out of business too, by not permitting them to stock up at the cheapest price. Nice...

ThePregnantMerryYuleWitch · 08/12/2008 13:12

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ThePregnantMerryYuleWitch · 08/12/2008 13:14

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catsmother · 08/12/2008 13:15

Re: the Anchor butter, my local Tesco had sold out so I asked at the customer service desk if I could have an offer voucher, which I did get (but with a withering look, as usual) for six blocks of Anchor at 50p ! (I work on the don't ask, don't get prinbciple).

FWIW I've bought 12 of something lots of times - yoghurts, cat food, iced coffee, canned drink, and haven't had a problem but for everyone suggesting that if you don't like whatever the (seeminglyb arbitrary) policy is in Tesco you can go elsewhere, this may be true and possible in built up areas but in many places, Tesco is the only supermarket for miles around. My next nearest is a Waitrose 12 miles away - 24 miles round, which would bankrupt me.

TheButterflyEffect · 08/12/2008 13:15

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BalloonSlayer · 08/12/2008 13:17

nah duchesse you misunderstand me. I meant that it highlights how Tescos must get the stuff so cheap, and the small businesses can't, and that the small businesss are reduced to skulking around etc. TBH if I was all that sympathetic to small businesses I would stay away from supermarkets.

I do understand Tesco's POV, and understand their restrictions. But I also feel that these restrictions make them look petty and grasping and as such are a mistake.

ThePregnantMerryYuleWitch · 08/12/2008 13:20

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etchasketch · 08/12/2008 13:21

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catski · 08/12/2008 13:29

I've been on the sticky end of this too, only I was told that each item was restricted to six per customer as they 'had to have availability'. I was told, rather snootily, that if I wanted more than that I could place an order at the customer service desk, to which I replied, equally snootily, that that would be pointless as we live in sweden and were returning the next day. (I'm another expat who stocks up with stuff that is unavailable here when I go home - in this case it was packets of Organix rice cakes which are pretty much our staple on-the-go snack. Used to be bread sticks and babybels (no muss, no fuss) but my son is now gluten and dairy free).

I didn't throw a wobbler, but I was pretty naffed off. On the other hand, had I gone to buy our goodies and the shelf been bare I'd have been equally naffed off. If there HAD been signs in the shop making this policy more widely known, I'd have placed an order when I'd first got back to the UK, thus circumventing the naffed-offness all round.

Every little helps eh?!

duchesse · 08/12/2008 13:34

Balloon- I did understand you and was agreeing with you. I'm struggling to understand how Tesco can offer stuff cheaper than the C & C. And I believe there is no law against shops stocking up in supermarkets, is there? It just pisses off said supermarket if they do, as they are losing both retail and profit to another business. They presumably offer the convenience of proximity, which may very well be worth paying a fair price for. Very few shops make much money, so they are hardly "lining their pockets"- more struggling to survive. I can't honestly blame any shop for going to Tesco. I just wonder at the economics of it. I thought we lived in a fairly free market. Maybe I was wrong, and we actually live in a new dictatorship run by a few retail giants, who can dictate what, when and how many things we buy with our cash.

macdoodle · 08/12/2008 14:02

who said "its the rules" - hahahahahaha what tescos rules - well of course then we must obey that - rolling on the floor PMSL

ThePregnantMerryYuleWitch · 08/12/2008 14:06

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mammyofET · 08/12/2008 14:24

YANBU - stupid rules.

But I think that I can match if not better that 'rule'. In Morrisons the other day I promised DS that if he was good he could go on the ride at the end (bob the builder type).

Finish shopping and go the checkout next to the ride. Pay by card and ask cashier when she opens her till to give me a 50p in place of 2x20p and 1x10p. She says 'Sorry we can't give change out of the till. I know it's a stupid rule but it's a rule. What you have to do is go to customer services (about 10 tills away) and they will give you change. You can leave him (DS in trolley) here if you like.'

I was absolutely lost for words.....and I didn't leave DS there - he probably would've climbed out of the trolley and onto his head.

So, Morrisons checkouts don't give change but will babysit whilst you go and get it!