To tell somerfield that my DDs coat that was damaged in the store today cost over £20 when actually it only cost me £3 in a charity shop.

[exasperatedmummy]

Because it was THEIR FAULT that my DD fell over and hurt herself and ended up covered in fresh cream.

Oh, and you are going to love this - after i had shouted at the young lad to get the manager, she turned up and went to get the accident book. No one offered me any help to clean up dd and she was screaming because she was "dirty". I went and opened a packet of kitchen towels to wipe the cream off. The guy then can and shouted at me that "you can't just do that", i was going to fucking well PAY for it (well actually i probably wasn't going to because i figured they might say, hey, no problem). I totally lost it, and i mean i lost it - i had to scream at this guy to get away from me, partly because he was upsetting DD but mostly because if he had stayed "in my face" i think i might have landed one on him.

I was actually mortified at losing my temper and i had to go in the office and calm down. The manager woman was OK, but things were handled badly - all the bloke could say was "she should have seen the sign" SHE IS THREE FUCKING YEARS OLD AND FUNNILY ENOUGH CAN'T READ YET!!! [ANGRY]. My gripe with tthat is that the pot should have been picked up and a sign put up, then the cleaning stuff fetched. We had been standing there for ages and no one had appeared, its just that DD walked straight into it, the sign was Beside it - i was livid, demented almost with rage. I have never ever lost my temper like that before - am pretty sure i actually see red.

So, to have them compensate me £20 for a coat is quite just i feel. I could have pushed for more as the coat came from GAP and i know they were £45 last year, but i did only pay £3 for it. I don't think £20 will bust their banks will it.

If i hadn't have been treated so badly after the incident i would probably have let it ride, there WAS a sign, it wasn't anyones actual fault. All it would have took was one person to come up to me and say, "oh dear, is she Ok, here, let me help you" Grrrrrr

I should have said that he really shouted and then, and i still cannot believe it, he took the kitchen towel away from me while i was cleaning DD up, leaving me with nothing to clean her up with - It was when i opened another packet that i told him to "get away from me" as he was going to take that off me too - i was properly steaming.

I'd have said £45 and expected something else as al apology for their shoddy behavior if not the accident itself !

Sounds horrible, hope your dds ok

Erm

YABU to lie about the cost of the coat

I am frightened of you with your red mist and shouty ways

I would have probbaly done the same as you ,what a Tw*T the man sounds .

Hope dd is ok.

YANBU at asking for £20 -

I would write a complain to the manager about the treatment you got from the staff member as well!

was he a young - 'no experience of young children' type?

My DC's also hate to be dirty and freak out if I dont 'clean them' immediatley.

No definatley not unreasonable.

I probably would have got all 'lioness' with them too

I think you need to chill out a bit tbh, 3 year olds do have accidents sometimes. And maybe you, should have read the sign, and steered your child out the way.

i think you are over reacting

i hope your DD is ok

Why did you shout at someone for the manager?
It makes you sound quite aggressive. It was an accident.

Put the coat in the washing machine and get over it.

And get a bit of anger management while you're at it; you sound very aggressive.

i think it sounds like you were ott

cream on a 3 quid childs coat is not the end of the world

but if you are that stressed then you need to find a way to manage it

Surely any compensation paid for a damaged coat would be for the amount it would cost to replace it rather than the amount you actually paid for it?

I do think your reaction was OTT though, especially as your dd was with you.

Boysarelikedogs - i was scared of me with my red mist and shouty ways, but it honestly is totally out of character.

I did make it clear to the woman that whilst the lad DID handle things very poorly, i did shout at him in the first instance and apologised for that.

I still think that £20 is a fair deal for the coat, especially as i wouldn't be able to afford to replace it, it was her "best" coat and a VERY lucky find in the charity shop.

WTH, i shouted because i had stood there for at least two minutes with my DD screaming and upset and not one person, staff or otherwise offered to help. But i do recognise it WAS an accident.

The thing is, those signs are there (which i honest to God did not even see ) as a warning, not to put there so you can just leave the spillage for ages before cleaning it up.

oh, i know who you are now !

you went waaaay OTT, to worry you were going to punch the man means you were totally out of control, which is not good in front of your DD

you could machine wash the coat

if you wrote a letter of complaint you;d probably get vouchers, not worth lying about

bad karma

BTW i do agree with everyone that i shouldnt have shouted and i am very embarrased about that.

I have spoken to the manager on the phone meantime and she said she has spoken to the lad about the way he handled it - he was very apologetic "apparently". I said that i didn't want any disciplinary action against him. It clearly was a case of him being a bit clueless i think.

Oh my gosh!

YANBU to say the coat will cost xxx to replace but
YABU to go so crazy over a bit of cream, yes, the shop bloke was a bit of a twat and should have let you use some kitchen roll but to shout in his face? Personally, I think if you had laughed about it with your daughter, she would be less precious about getting things 'dirty' .

Agree it would have been nicefor them to help you but tbh I am not sure I woulds have wanted to go anywhere near scary, rage-over-a-bit-of-cream woman. Next time, try being nice and compare how much more people want to help...

Why didn't you just go and find someone and ask if they had something to clean dd up with as there had been an accident?

If I had seen someone ripping open kitchen towels I'd had thought them quite mad.

It's only cream, it's not life-threatening.

oh put the coat in the wash and get over it.

it was an accident.

fresh cream isnt going to kill your dd (unless she is anaphyaltic to diary goods), it she had slipped over in a puddle of bleach i would understand your anger more.

Sorry xp[ost

next time try crying instead of shouting

I don't know what the lad did wrong. Why was it the shop's fault? Why can't you wash the coat?

Hmm, we were in Disneyland last year and a waiter dropped a bowl of steamy tomato pasta, the plate smashed and sauce went all over my dd who was 2 a the time.

Luckily she wasn't badly burned, but her coat was covered and it was only the forst day of our holiday, and in November, so she needed one. The management dry cleaned her coat for us and replaced it with a rain jacket from a Disney shop, but sadly when the original coat was brought back to us, it had been stained by the pasta sauce. Now that was a Quicksilver coat costing £60+ so they promised us compensation to the price of the coat- never heard back form them...

BTW, that was last year and dd2 is now wearing the stained coat- Vanish is a woderful thing!!

mildmannerd, that is exactly what i should have done yes - I have to say that they offered to replace the coat, AND pay for a TAXI home, AND gave DD loads of sweets. I am willing to predict that i end up with more than £20 anyway. My MIL slipped in tesco once, didn't even create a fuss {unlike me, who is actually quite embarrased about it) ended up with a free christmas turkey, and her shopping for free that day .

Not sure it can be bad karma lulu, not really doing any damage and like someone said, I could have pushed for the £45 i would have to pay if i did buy a new coat - the manager of the shop agreed with me that it probably wont wash out, its cordurouy and it looks pretty buggered. Of course i am going to wash it She also ruined her trousers, but i said not to worry about those, and her shoes too, but they will clean up, my trousers were covered too, AND i actually can't get the cream out of my suede boot which i didn't notice at the time and i did pay £100 for them. Hmmm, perhaps thats the karma you are talking about lulu

How comes you know who i am now

You seriously over-reacted tbh. If the coat just has cream on it, it will wash. By screaming and shouting you have given dd quite a poor message about how to behave in public too. YABtotallyU to demand payment for the coat at all I think.